Information Specialist, Libraries

1 week ago

Calgary, Alberta, Canada The University of Calgary Full time

Position Overview

LCR Learning within
Libraries & Cultural Resources is currently seeking a Full-time Regular
Information Specialist.


The position reports to the Learner Support Librarian, Learning Commons and provides library reference, circulation, information, technology support, and general instruction for the University community and beyond.

Public Service staff deal with multiple projects and shifting priorities and must use their discretion and judgement to ensure the integrity of services to students and faculty are maintained.

The transformative and user centered work of this role will occur across multiple services points including virtual and physical.

The Information Specialist is often the first point of contact between a library user and Libraries and Cultural Resources services, facilities, and collections.

The Information Specialist facilitates the seamless connection of library users to these services, facilities and collections so that users can be successful in their teaching, learning and research goals.


Position Description

Summary of Key Responsibilities (job functions include but are not limited to):
General

  • Provides high quality customer service both face to face and in the virtual environment.
  • Judiciously and effectively applies policies and procedures affecting service and security for library users when dealing with their concerns as perceived.
  • Maintains currency with advances in the use of technology and resources (practices) as applied to users' needs and services.
  • Communicates professionally and respectfully with clients, coworkers, supervisor, and members of the University community and the general public.
  • Participates in Libraries and Cultural Resources committees and working groups.
  • Pursues professional development opportunities to keep skills and knowledge up to date, and participates in orientation and training sessions for new process, products and services.
  • Provides general orientation and instruction support to educate both library users and staff on new and existing library services and resources.
  • Supports projects and initiatives in order to create and enhance services, resources, processes or library activities for staff or library users.
  • Provides directional assistance within the library and across campus.
  • Refers users to services beyond the scope of the library, and monitors, troubleshoots and reports building and equipment maintenance issues to ensure a safe and functional library space.
  • Provides virtual and inperson information and instruction to users regarding the location and use of library resources and services.
  • Interprets patron requests through the reference interview, and constructs basic search queries for a variety of resources located on and off the library website.
  • Instructs clients in basic research techniques and organization of the collections of Libraries and Cultural Resources.
Operations

  • Provides operational support for the ongoing delivery and development of public services across multiple service points including physical and virtual and may be responsible for opening/closing a physical service point.
  • Assists with circulation services, including checking materials in and out, showing users how to use the selfserve technology, creating and updating patron records, assisting patrons with paying fines and fees and explaining library policies to users.
  • Negotiates fines directly with users as needed; may receive fine dispute referrals from other library staff.
  • Provides support to library users on library supported hardware/software, including demonstrating login procedures for public and specialized work stations, and referring technical issues as required.
  • May be responsible for maintaining collections in some service points and overseeing student assistants work as it relates to collections.

Qualifications / Requirements:

  • A relevant undergraduate degree, a diploma from a library/information technology program, or an equivalent combination of education and experience.
  • Experience in the provision of library reference service in a library setting.
  • An understanding and working knowledge of library systems and the ability to use and demonstrate these resources.
  • Strong customer service skills with the ability to identify and understand user needs, and provide appropriate solutions to meet these needs.
  • Ability to use technologies provided by and supported within the library and ease in testing them and adapting to new technologies.
  • Personable and courteous in working relationships with colleagues, students and the public.
  • Ability to interact professionally with students, staff, faculty and other members of the University community.
  • Ability to work cooperatively with other staff on a wide range of engagement activities, on and off campus, to create awareness of the library's programs and services.
  • Ability to organize, prioritize and complete a variety of tasks in

  • Library Casual Staff

    1 week ago

    Calgary, Alberta, Canada SAIT Full time

    TheStudent Services department's role in student success is to create a culture and environment that unleashes the full potential of all the students at SAIT. Our primary goal is to support Student-First Culture, by focusing on student success and mobilizing all campus community members in this shared goal.The OpportunityCasual staff are expected to make...

  • Library Technician I

    1 week ago

    Calgary, Alberta, Canada York Region District School Board Full time

    The successful candidate will be responsible for the circulation, ordering and cataloging of materials. You will facilitate student use of the library, inventory materials and supervise students as needed.Function and Purpose of Position A Library Technician I is the subject matter expert that maintains the day to day operations of the library. You will...

  • IT Specialist

    1 week ago

    Calgary, Alberta, Canada NES Fircroft Full time

    Senior IT Execution Specialist Location: Calgary or Toronto Contract length:ASAP Our client is is a Canadian multinational pipeline and energy company headquartered in Calgary, that operates pipelines throughout Canada and the United States, transporting crude oil, natural gas, and natural gas liquids, and also generates renewable energy. A bachelor's degree...

  • Information Technology IT Implementation Technician

    1 week ago

    Calgary, Alberta, Canada Enbridge Full time

    1 Year Contract ~ At Enbridge, our goal is to be the first-choice energy delivery company in North America and beyond—for customers, communities, investors, regulators and policymakers, and employees. To meet that goal, Enbridge is partnering with Raise—a leading recruitment firm that specializes in IT, Technical, and Engineering staffing. Together,...

  • Collections Distribution Coordinator, Libraries

    1 week ago

    Calgary, Alberta, Canada The University of Calgary Full time

    Position OverviewCollections within Libraries & Cultural Resources is currently seeking a Full-time Regular Collections Distribution Coordinator.The Collections Distribution Coordinator reports to the Manager, Collections in Libraries and Cultural Resources (LCR). The position ensures and coordinates the day to day organization and availability of physical...

  • Internal Systems Support Specialist

    1 week ago

    Calgary, Alberta, Canada Quorum Information Technologies Inc Full time

    Location - Alberta, Canada (Remote)Duration - **12-Month ContractReports to - **Manager, Internal SystemsQuorum is currently looking for an Internal Systems Support Specialist to join our growing team.Quorum's Internal Systems Support Specialist is responsible for the Windows server and communication infrastructure for the organization. This role focuses on...

  • Digital Preservation Technician, Libraries and

    1 week ago

    Calgary, Alberta, Canada The University of Calgary Full time

    Position OverviewThe Department of Libraries and Cultural Resources is currently seeking a Full-time Regular Digital Preservation Technician.Reporting to the Digital Projects Librarian, the Digital Preservation Technician works in a team environment of ongoing change. Digital objects need to be properly preserved for use by future generations. The Technician...

  • Information Management Specialist Team Lead

    1 week ago

    Calgary, Alberta, Canada City of Calgary Full time

    If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, joinThe City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer...

  • l1 support specialist

    1 week ago

    Calgary, Alberta, Canada Quorum Information Technologies Inc Full time

    Location – Open (remote/hybrid within Canada)Reports to – Manager, L1 Product SupportJob type – Full-time; Average working hours is 40 hours/weekWe're on a mission to transform car dealership operations across North America through innovative software (SaaS) and services that enrich the customer journey and drive profitability for dealers. We're the...

  • Clinical Information Resource Specialist I

    1 week ago

    Calgary, Alberta, Canada Alberta Health Services Full time

    Your Opportunity: Under the direction of the Clinical Manager, the Clinical Information Specialist I (CIRSI) provides consultative service and advice in poison and toxicology via telephone to both the public and health care professionals in Alberta, Saskatchewan, and the Northwest Territories. CIRSI may also provide information related to occupational...

  • Infrastructure Specialist

    1 week ago

    Calgary, Alberta, Canada Quorum Information Technologies Inc Full time

    Location - Remote (Canada)Reports to - Director, Infrastructure & NOCQuorum is currently looking for an Infrastructure Specialist to join our growing team.We're on a mission to transform car dealership operations across North America through innovative software (SaaS) and services that enrich the customer journey and drive profitability for dealers. We're...

  • information technology

    1 week ago

    Calgary, Alberta, Canada Web Infomatic Services Ltd Full time

    Education: Expérience: EducationBachelor's degreeTasksPlan and control budget and expendituresEstablish and implement policies and procedures for information systemsMeet with clients to discuss system requirements, specifications, costs and timelinesConsult with clients after sale to provide ongoing supportAssign, co-ordinate and review projects and...

  • Sr IT Sourcing Specialist

    1 week ago

    Calgary, Alberta, Canada NES Fircroft Full time

    Job title: Sr IT Sourcing Specialist - Services Location: Calgary or Toronto Contract length: 01 year Start date: ASAP Schedule: Mon-Fri (40 hours/week) Hybrid Description: Our client is is a Canadian multinational pipeline and energy company headquartered in Calgary, that operates pipelines throughout Canada and the United States, transporting crude...

  • Regulatory and Compliance Specialist

    1 week ago

    Calgary, Alberta, Canada Lynx Air Full time

    OverviewAre you excited about the prospect of joining a startup organization?Interested in being a part of the changing skies in Canada and beyond?Want to work with world-class leaders who have extensive industry know-how?Curious about how it feels to contribute and join Canada's newest airline while redefining affordable air travel?If so, we have an...

  • Sr IT Sourcing Specialist

    1 week ago

    Calgary, Alberta, Canada NES Fircroft Full time

    Job title: Sr IT Sourcing Specialist – Services Location: Calgary or Toronto Contract length: 01 year Start date: ASAP Schedule: Mon-Fri (40 hours/week) Hybrid Description : Our client is is a Canadian multinational pipeline and energy company headquartered in Calgary, that operates pipelines throughout Canada and the United States, transporting...

  • (Apply in 3 Minutes) Senior IT Execution Specialist

    1 week ago

    Calgary, Alberta, Canada NES Fircroft Full time

    Job title: Senior IT Execution SpecialistLocation: Calgary or TorontoContract length: 01 yearStart date:ASAPSchedule: Mon-Fri (40 hours/week) HybridDescription:Our client is is a Canadian multinational pipeline and energy company headquartered in Calgary, that operates pipelines throughout Canada and the United States, transporting crude oil, natural gas,...

  • information technology

    1 week ago

    Calgary, Alberta, Canada Canmore Technologies Inc. Full time

    Posted on May 27, 2024 by Employer details Canmore Technologies Inc. Job details Salary 66.00 hourly / 30 hours per week Terms of employment Permanent employment Full time Day, Early Morning, Morning Start date Starts as soon as possible Source Job Bank # OverviewExperience 5 years or more Plan and control budget and expenditures Plan, organize,...

  • Archives Specialist, Archives and Special Collections

    4 weeks ago

    Calgary, Alberta, Canada University of Calgary Full time

    Description Archives & Special Collections within Libraries & Cultural Resources is currently seeking a Full-time Temporary Relief Archives Specialist for approximately 9 months. The Archives Specialist reports to the Manager, Archival Processing and provides key support in the physical processing, arrangement, description, and finding aid production...

  • Archives Specialist, Archives and Special Collections

    2 months ago

    Calgary, Alberta, Canada University of Calgary Full time

    Description Archives & Special Collections within Libraries & Cultural Resources is currently seeking a Full-time Temporary Relief Archives Specialist for approximately 9 months. The Archives Specialist reports to the Manager, Archival Processing and provides key support in the physical processing, arrangement, description, and finding aid production...

  • Sr IT Sourcing Specialist – Services

    4 weeks ago

    Calgary, Alberta, Canada NES Fircroft Full time

    Job title: Sr IT Sourcing Specialist – ServicesLocation: Calgary or TorontoContract length: 01 yearStart date:ASAPSchedule: Mon-Fri (40 hours/week) HybridDescription: Our client is is a Canadian multinational pipeline and energy company headquartered in Calgary, that operates pipelines throughout Canada and the United States, transporting crude oil,...