Information Management Specialist Team Lead

1 week ago


Calgary, Alberta, Canada City of Calgary Full time
If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, joinThe City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request. As the Information Management Specialist (IMS) Team Lead, you will direct the day-to-day activities and supervise the workflow of Information Management Specialists and manage staff performance through coaching and development. This position supervises work that provides internal and external clients with information in response to property related requests for records, historical property searches and classification information and it monitors the circulation and lifecycle of records. Primary duties include: Supervise and manage the workflow of a team of full-time Information Management Specialists. Act as a point of contact for internal partners and external customer requests. Deal with any customer escalations and complaints. Troubleshoot hardware and software issues, provide subject matter expertise related to all records and types of Planning and Development Services (PDS) applications. Strategic Planning, Reporting & Quality Assurance. Provide subject matter expertise on system upgrades and projects with a records management component. Create and present reports on process and work area metrics. Provide hands on training related to systems use and work area processes. Create and maintain procedural documentation. Maintain expertise in all Information Management Specialist functions and perform the duties of the Information Management Specialist as required. Qualifications A completed Certificate or Diploma equivalent to 2 to 3 years of full-time study in a related discipline ( Records Management, Business Management) plus at least 3 years relevant experience. An intermediate level of proficiency with Microsoft Office (Outlook, Word, and Excel) is required. Previous supervisory experience will be considered an asset. The completion of a Blueprint Reading course and membership in a Professional Records and/or Information Management organization would be considered assets. Working knowledge in Public One Stop Service Experience software (POSSE), LiveLink and Human Capital Management (HCM) are also considered assets. Success in this position requires well developed communication skills and a high attention to detail with a strong customer focus. Strong organization and problem solving skills are essential.

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