Operations Manager

2 weeks ago


Mississauga, Ontario, Canada A.S.P. Incorporated Full time

OPERATIONS MANAGER
Are you passionate about Safety & Security and seeking opportunities in the development of Security Professionals?

A.S.P.

is looking for a Operations at Toronto Pearson International Airport (TPIA), who plays a crucial role in overseeing the entire ASP Security operations.

This role requires a strategic and dynamic leader who will manage the operations team, ensure efficient service delivery, cultivate stakeholder relationships, and actively participate in events to enhance TPIA's reputation and engagement with its stakeholders.


What you will do:

  • Lead, mentor, and supervise a team of two managers, 10+ supervisors, and over 400 unionized employees, cultivating a cohesive and highperforming team culture.
  • Provide guidance and support to the operations team, setting clear expectations and fostering a sense of ownership in achieving company objectives.
  • Devise and implement strategies to enhance operational processes, streamline workflows, and optimize overall efficiency.
  • Monitor key performance indicators (KPIs) to ensure operational performance aligns with or surpasses set targets, promptly addressing any deviations.
  • Identify opportunities for process enhancement and cost optimization while upholding service quality standards.
  • Establish standardized processes and procedures, including shift inspections, training/certification, incident reporting and performance tracking.
  • Oversee service delivery in alignment with TPIA's quality benchmarks and client expectations.
  • Foster strong relationships with clients, partners, vendors, and regulatory bodies, ensuring open communication and alignment of goals.
  • Prepare regular reports detailing operational performance, identifying trends, challenges, and improvement prospects.
  • Present insights and recommendations to senior management, contributing to the enhancement of operations and stakeholder relationships.
  • Conduct regular performance evaluations, establish individual and team objectives, and offer coaching and professional development opportunities.
  • Ensure adequate staffing levels, training, and qualifications to meet service requirements and demands.
  • Ensure compliance with company policies, contractual obligations, industry standards, and government regulations.
  • Enforce adherence to established rules, policies, and procedures, upholding company General Orders.
  • Address operational issues, complaints, and deficiencies promptly and efficiently, implementing corrective measures as needed.
  • Plan, coordinate, and oversee "Day of" security activities, collaborating with client representatives to ensure seamless operations.
  • Facilitate procurement, maintenance, and replacement of necessary equipment and supplies for service delivery.
  • Establish and uphold a system for monitoring, auditing, tracking, and reporting service quality against Key Performance Indicators(KPIs).
  • Participate in maintaining the ISO 9001:2015 Quality System and associated reviews and audits.
  • Foster a positive labour relationship with Unifor and ensure effective / efficient grievance resolution.
  • Contribute to HR functions and including recruitment, training, discipline, and skills development, ensuring a capable and skilled workforce.

Who you are:

  • Post-Secondary education with a Certificate, Diploma or Degree or equivalent work related/industry experience
  • Minimum of 3 years' experience in an aviation management, preferably in a security, customer service and/or airport/airline operations environment
  • People management and experience working with a large, unionized workforce
  • 10+ years operations experience with a strong focus on metrics, including a solid knowledge of KPI's and SLA's
  • Valid Ontario Security License, maintained in good standing
  • Able to obtain and maintain a valid Transportation Security Clearance and Toronto Pearson Airport Restricted Area Identity Card (RAIC)
  • Able to work a rotating shift schedule, including nights, weekends and statutory holidays
  • Successfully complete all initial and recurrent company training (initial training is a prerequisite for employment)
  • Airport/Terminal Operations experience is highly desirable
  • Valid CPR and First Aid Certificate is an asset
  • Prior experience with scheduling and/or workforce planning systems preferred

Why you should work with A

SP:


  • We care about our team and their personal and professional success.
  • We offer competitive salaries.
  • You can have flexible schedules.
  • Free airport parking when on shift.
A.S.P. Incorporated is committed to supporting a diverse workforce from various communities within which we operate.

We encourage all qualified professionals without regard to race, gender identity, colour, sex, marital / family status, citizenship, religion, sexual orientation, aboriginal status, age, etc.

to apply.

  • We hire for PERSONALITY. We train for the job._
6eNveqImJL

  • Mississauga, Ontario, Canada Valvoline Global Operations Full time

    Overview:Why Valvoline?We've been in the car business for more than 150 years, starting with the invention of the world's first branded motor oil. Today, we're a global leader in automotive services and lubricants, driven every day by a people-centered focus on innovation and service excellence.As we often say, it starts with all of our people — and that's...

  • Line Cook

    2 weeks ago


    Mississauga, Ontario, Canada Push Operations Full time

    Providing support to chefs and other kitchen staff in the restaurant.Responsibilities may include:Food preparation: Helping with basic food preparation tasks such as chopping vegetables, slicing meats, and measuring ingredients.Cleaning and sanitizing: Keeping the kitchen clean and organized by washing dishes, wiping down surfaces, and sanitizing...

  • Sales Coordinator

    2 weeks ago


    Mississauga, Ontario, Canada Valvoline Global Operations Full time

    Overview:Why Valvoline Global Operations?Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world's first branded motor oil, claiming our position as The Original Motor Oil.As an affiliate of Aramco, one...

  • Operations Manager

    2 weeks ago


    Mississauga, Ontario, Canada Échafauds Plus Rental and Installatio Full time

    AvantagesOPERATIONS MANAGERUnder the supervision of the General Director, the Operations Manager plans and oversees receiving/shipping operations to ensure exceptional levels of internal service quality and customer service.Responsibilities and Tasks Manage inventories and ensure the accuracy of incoming and outgoing equipment from the Toronto branch....

  • Operations Manager

    2 weeks ago


    Mississauga, Ontario, Canada Emterra Group Full time

    Who We AreWe are a dynamic, growth-oriented, and safety-focused company. Our organization has been deemed to be an "essential service" by providing collection and processing for Waste and Recycling that keep our communities clean and safe. With customer service and safety as our focus, we are looking for an energetic and driven employee to support our...

  • Operations Manager

    2 weeks ago


    Mississauga, Ontario, Canada MetroSupply Chain" Full time

    The Operations Manager will direct and coordinate the day-to-day activities of a warehouse operation which includes supervision of the team members, receiving, storage, distribution, systems administration, inventory control, sanitation and maintenance and customer service. To oversee warehousing activities in compliance with space availability, order...

  • Operations Manager

    2 weeks ago


    Mississauga, Ontario, Canada Hyatt Place Mississauga Centre Full time

    SummaryAssists the General Manager with the oversight of all aspects of Property Management in accordance with hotel mission statement, including maximization of financial performance, guest satisfaction, and associate development within established quality standards. The incumbent is accountable for the daily operations and performance of all Rooms and F&B...

  • Operations Manager

    2 weeks ago


    Mississauga, Ontario, Canada Wearegat Full time

    Tuesday, April 30, 2024 Operations Manager Reports To: General Manager Summary The Operations Manager is responsible for ensuring the safe and efficient operation of all day to day operations for their local Sky Cafe station. Job Responsibilities Overall Job Duties Promote and embody the company core values, ensuring all team members are committed ...

  • Operations Manager

    2 weeks ago


    Mississauga, Ontario, Canada The Home Depot Canada Full time

    Position Purpose:The Operations Manager is responsible for providing effective leadership and direction for all day-to-operations within their area(s) of responsibility. The FDC is a fast pace, high volume, complex operation requiring attention to detail in the areas of daily planning, goal setting, communication, and monitoring progress. The Operations...

  • Operations Manager

    2 weeks ago


    Mississauga, Ontario, Canada Lime Full time

    Lime is the world's largest shared electric vehicle company. We're on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered 400+ million rides in 250+ cities on 5 continents, replacing an estimated 100+ million car trips. Named a Time 100 Most Influential Company and Fast Company...

  • Operations Manager

    1 month ago


    Mississauga, Ontario, Canada Compass Canada Full time

    You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees. You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote...

  • Operations Manager

    2 weeks ago


    Mississauga, Ontario, Canada COMPASS GROUP CANADA Full time

    You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees. You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote...

  • Operations Manager

    4 weeks ago


    Mississauga, Ontario, Canada Compass Canada Full time

    You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees. You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote...

  • Operations Manager

    2 weeks ago


    Mississauga, Ontario, Canada Intelcom Full time

    Ride the next mile with us Intelcom is a company committed to the continuous improvement and optimization of its services to its employees, partners, and customers. We're looking for an Operations Manager that will be a key employee who ensure the seamless running of our delivery business. Reporting to the Station Manager, you will ensure the planning,...

  • Operations Manager

    2 weeks ago


    Mississauga, Ontario, Canada A.S.P. Incorporated Full time

    OPERATIONS MANAGERAre you passionate about Safety & Security and seeking opportunities in the development of Security Professionals?A.S.P. is looking for a Operations at Toronto Pearson International Airport (TPIA), who plays a crucial role in overseeing the entire ASP Security operations. This role requires a strategic and dynamic leader who will manage the...

  • Manager, Operations

    2 weeks ago


    Mississauga, Ontario, Canada Royal Bank of Canada Full time

    Come Work with UsAt RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that...

  • Operations Manager

    2 weeks ago


    Mississauga, Ontario, Canada MPAQ Automation Full time

    About us:MPAQ Automation Inc. is a supplier of software and plant automation systems to concrete producers across Canada, the US and the Caribbean. We maintain a flat organizational structure and a friendly environment. We react quickly to the needs of our customers, use the latest technologies and provide outstanding customer support.Our products consist of...

  • Operations Manager

    2 weeks ago


    Mississauga, Ontario, Canada Holiday Inn Express & Suites Toronto Southwest Full time

    Operations Managerjob overviewAssist in managing the day-to-day operations of the hotel to maximize profitability and ensure superior service and product quality are maintained.Responsibilities:FINANCIAL RETURNS Assist General Manager in the development, implementation, and monitoring of financial and operational plans for the hotel which support the overall...

  • Operations Manager

    2 weeks ago


    Mississauga, Ontario, Canada li Full time

    Lime is the world's largest shared electric vehicle company. We're on a mission to build a future where transportation is shared, affordable and carbon-free. Our electric bikes and scooters have powered 400+ million rides in 250+ cities on 5 continents, replacing an estimated 100+ million car trips. Named a Time 100 Most Influential Company and Fast Company...

  • operations manager

    2 weeks ago


    Mississauga, Ontario, Canada D4 Logistics Inc. Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateTasksCo-ordinate administrative servicesEvaluate the operations of a department providing administrative servicesManage the operations of a department providing several administrative servicesCollect and record administrative and service feesPlan, organize, direct, control and...