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Operations Manager
3 months ago
- Intelcom is a company committed to the continuous improvement and optimization of its services to its employees, partners, and customers. We're looking for an Operations Manager that will be a key employee who ensure the seamless running of our delivery business. Reporting to the Station Manager, you will ensure the planning, organization, and management of all activities of the delivery center.
- Plans, directs, and implements station operations and administrative support to meet prescribed productivity and service goals.
- Responsible for preparing and analyzing performance reports in regard to identified Key Performances Indicators (KPI), budgets, and forecasts. Monitors result on an ongoing basis and adjust operations as required.
- Provides overall direction, support, coaching, and leadership to the team in order to achieve the objectives.
- Provides an unparalleled employee experience and aligns department and individual efforts to the vision, mission, and culture.
- Ensures adherence to policies and procedures for the station.
- Monitors, measures, coaches, and develops direct reports, provide recognition, evaluates and provides feedback on performance, addresses performance, and resolves problems;
- Leads their team in providing the highest level of customer service, both internally and externally, with the goal of continuously improving the customer experience.
- Leads and promotes a culture where health & safety are priorities
- Continuous improvement projects to improve operations within the station and across BC.
- Works with the Regional Operations Manager to set operational goals, and measures and report results on a timely basis.
- 3+ years' experience at a manager level in a fastpaced environment in the logistics industry and in team management.
- Proven leadership abilities to guide a team working in a fastpaced environment to ensure accuracy, compliance, and a culture of excellence.
- Strong analytical and problemsolving skills. Ability to quickly understand and identify issues and implement solutions.
- Ability to effectively prioritize workflow to ensure deadlines are met, adapt to shifting priorities, and support the implementation of continuous improvement.
- Strong interpersonal skills including leadership, conflict resolution and teambuilding abilities.
- Demonstrates a positive and professional attitude with a handson teamoriented work style.
- The shift is Monday-Friday 1:00 PM to 9:30 PM.
Our goal is simple:
in a constantly evolving business sector, we don't just follow, we get ahead.
In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.
At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued.
