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Jr. Customer Experience Specialist
3 months ago
About Devron:
Devron Developments is an award-winning and rapidly growing real estate development firm that unlocks value by delivering unique projects through its unique sales strategy and creative problem-solving approach.
In combining thoughtful design and sustainability, Devron endeavors to create homes that enhance the community and allow their residents to live a healthy and happy life.
Position Summary:
Devron is looking for short-term
Jr.
Customer Experience Specialists
who will work alongside the Customer Experience Specialist to assist in connecting with the registrants for Devron's brand-new condominium that has come to market, 101 Spadina. This is a great opportunity for anyone who has a passion for communicating and delivering exceptional customer experiences. You will be based just steps from our beautifully designed Presentation Gallery and on the edge of the downtown core at Spadina & AdelaideResponsibilities:
- Make outbound calls to 101 Spadina's registrant databases.
- Become wellversed in 101 Spadina in order to communicate with registrants and inspire interest in the project.
- Communicate accurate information on 101 Spadina to registrants in a clear and professional manner.
- Maintain detailed notes of calls with registrants and correctly input information into a proprietary CRM system.
- Schedule appointments for registrants to visit the presentation gallery.
Qualifications:
- Previous experience in a customer service role with an emphasis on phone communication is a must.
- Previous experience using a CRM system and/or calendar booking system.
- Proficient in English.
- High Level of Empathy.
- Passionate & Professional Communicator.
- Diligent.
- Strong Organizational Skills.
- Previous experience in a callcentre environment is considered an asset.
Technology Requirements:
Presentation Gallery Hours:
Mon-Thurs - 11-6pm
Fridays - closed
Sat & Sun - 11-6pm
We would like to thank all applicants for their interest; however, only those who are selected for an interview will be contacted.
Job Types:
Full-time, Part-time, Casual
Pay:
$20.00 per hour
Expected hours:
No less than 15 per week
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Every Weekend
- Monday to Friday
Education:
- Secondary School (preferred)
Experience:
- Call center: 1 year (preferred)
- Customer service: 3 years (preferred)
Work Location:
In person