Case Coordinator

1 week ago


Edmonton, Alberta, Canada Government of Alberta Full time

Role Responsibilities

The Advisor Office for Alberta Workers' Compensation has an exciting opportunity for you to join our team as a Case Coordinator

The Advisor Office has two independent Branches: one representing the interests of workers (Worker Advisor Branch), and the other representing the interests of employers (Employer Advisor Branch). Reporting to the Team Lead, the role of the Case Coordinator is to provide the initial intake function for the Advisor Office by identifying client needs, providing accurate and timely information about Advisor Office programs and services, then assisting with guidance throughout the process. The Case Coordinator's duties will include administrative assistance to the staff of the Advisor Office while providing excellent customer service. The role assesses problems and situations and applies applicable policies and procedures in order to identify options and develop an appropriate course of action within parameters provided. The Case Coordinator is required to resolve routine procedural problems, resolve conflicts in work assignments and priorities, as well as identify and involve appropriate resources to address issues needing immediate response.

Specific accountabilities include:

Responsible for providing excellent customer service to all walk-in, on-line and telephone inquiries. Monitoring mailboxes for incoming intake forms. Handles all Advisor Office correspondence (physical mail, e-mail, and faxes) ensuring it is triaged and distributed in a timely fashion. Triage clients by identifying needs and providing guidance on Advisor Office services. Entering information into systems/databases to create or update existing client files. Ensuring the proper completion and distribution of intake forms and related correspondence. Answering basic questions about the appeal process. Completing an initial contact checklist and updating the file accordingly. Acting as the client's primary Advisor Office contact until the Advisor's first contact. Providing administrative support services including reception duties, mail distribution, photocopying, and data entry and proofing of correspondence. Responsible for monitoring progress on files/issues, and monitor for any incoming claim files and request file updates throughout the life of a claim. Accurately updates business systems doing data entry.
  • Case Coordinator

    1 week ago


    Edmonton, Alberta, Canada Lifemark Health Group Full time

    Title:Case Coordinator- Department:Vocational Services- Reports to: Program Manager-Duties/Responsibilities: Support the execution and operation of a new initiative to support unemployed and underemployed Albertans Assist clients with completing paperwork to avoid errors and inaccurate information Receive incoming calls and greet visitors upon arrival...

  • Case Manager

    1 week ago


    Edmonton, Alberta, Canada Bissell Centre Full time

    ABOUT US:Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre's work is based on building relationships, hope and trust. Our mission is to work with others to empower people to move from poverty to cultural, social, and economic prosperity. We empower...

  • Case Manager

    1 week ago


    Edmonton, Alberta, Canada Alberta Immigrant Women & Children Centre Full time

    As the AIWCC Case Management, you will deliver a client-centered case management service model to support newly arrived government-assisted and privately sponsored refugees/newcomers with their settlement in Edmonton. The Case Manager will each hold a case load, comprised of individuals and families, which they will assist to integrate into the community for...

  • Case Manager RN

    1 week ago


    Edmonton, Alberta, Canada Bayshore HealthCare Full time

    Nurse Case Managers (NuCMs) are responsible for providing case management services to members who suffer from protracted and complex health issues. NuCM's are involved in patient care coordination as part of the CFHS primary health care team. NuCM's conduct comprehensive case management assessments


  • Edmonton, Alberta, Canada Canadian Red Cross Full time

    Employee Working Location: Remote (Edmonton, AB)Employment Status: Temporary Full-Time (12 months)Salary Band: $ $ 36.62 / hourThe Canadian Red Cross (CRC) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best...

  • Field Case Manager

    1 week ago


    Edmonton, Alberta, Canada Innomar Strategies Inc. Full time

    Field Case Manager- Edmonton, AB page is loaded Field Case Manager- Edmonton, AB Apply locations Remote, AB time type Full time posted on Posted 3 Days Ago job requisition id R Our team members are at the heart of everything we do. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of...


  • Edmonton, Alberta, Canada Catholic Social Services Full time

    **Catholic Social Services is currently seeking a full- time contract, 40 hours per week, Intensive Case Manager in EDMONTON to join our Lurana Shelter team. Providing excellent client-centered care, you are confident, thoughtful, and motivated to achieve success when supporting others in your community**This position has a weekly schedule of: Monday ...


  • Edmonton, Alberta, Canada Bissell Centre Full time

    WHO WE ARE Are you a _Human Services _Professional looking to make an impact in your community? Do you have endless optimism, ready to move and create change in the community? Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and wellbeing of each individual, Bissell Centre's work is based on building...

  • Program Coordinator

    1 week ago


    Edmonton, Alberta, Canada BioScript Solutions Full time

    Your future starts here Reporting to the District Manager, this role is responsible for undertaking the management of specific projects or cases that are assigned to them in regards to patient reimbursement and coordination for the NavieGo branch of the organization. The Program Coordinator is responsible for overall management of their own patient cases. ...


  • Edmonton, Alberta, Canada Bayshore HealthCare Full time

    About the RoleThe Bayshore Specialty Rx Field Nurse Case Manager will be a single point of contact for physicians. You will work with the Reimbursement Specialist to support patients throughout the entire patient support program journey. The Field Nurse Case Manager thrives in an environment that emphasizes teamwork, accountability, processes a deep...


  • Edmonton, Alberta, Canada University of Alberta Full time

    CHS Dean's Office: Competition No.S Posting DateMar 07, 2024 Closing DateMar 15, 2024 Position TypePart Time - Grant Funded Salary Range$32,023 to $43,897 (pro-rated) per year Grade09 Hours20This position is a part of the Non-Academic Staff Association (NASA).This position has an appointment term of 1 year plus one day, and offers a comprehensive benefits...


  • Edmonton, Alberta, Canada Bayshore HealthCare Full time

    Nurse Case Managers (NuCMs) are responsible for providing case management services to members who suffer from protracted and complex health issues. NuCM's are involved in patient care coordination as part of the CFHS primary health care team. NuCM's conduct comprehensive case management assessments using the case management process; provide client centered...

  • Field Case Manager

    1 week ago


    Edmonton, Alberta, Canada Cencora Full time

    Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals...

  • Field Case Manager

    3 weeks ago


    Edmonton, Alberta, Canada Cencora Full time

    Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals...


  • Edmonton, Alberta, Canada Bayshore HealthCare Full time

    ExternalBayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for...


  • Edmonton, Alberta, Canada Bayshore HealthCare Full time

    Job Description Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the...


  • Edmonton, Alberta, Canada Agfinity Full time

    Customer Experience CoordinatorUNLESS You value creating value.UNLESS Innovation and efficiency keep you up at night with excitement.UNLESS Technology in all forms is one of your besties.UNLESS You believe that being see-through and as neutral as Switzerland is your thing.UNLESS Creating real connections every day is a thing of beauty.Agfinity Inc may just...

  • Hygiene Coordinator

    1 week ago


    Edmonton, Alberta, Canada Kingsway Dental Centre Full time

    We are seeking a full-time Hygiene Coordinator to join our busy dental practice. If you are passionate about delivering exceptional customer care and are excited to join a great team of motivated individuals, we would love to hear from you A great work ethic The ability to connect with patients and team members Good understanding of dental hygiene concepts...


  • Edmonton, Alberta, Canada VIVID Prosthodontics Full time

    VIVID Prosthodontics is looking for an experienced, positive and enthusiastic Dental Treatment Coordinator. We strongly believe that the treatment coordinator role is vital in shaping the patient's experience and creating a memorable first impression, therefore, 3+ years in the dental field is required for this position.This job will entail: Educate...

  • Coordinator I

    1 week ago


    Edmonton, Alberta, Canada Alberta Health Services Full time

    Your Opportunity:Reporting to the Manager, Provincial Addiction and Mental Health, the Coordinator I requires a high degree of critical thinking, logístical, organization skills, problem solving and the ability to work independently and as part of multiple teams to support the coordination and other associated duties necessary to support the provincial AHS...