Client Service Coordinator I

7 days ago

Edmonton, Alberta, Canada Bayshore HealthCare Full time

Job Description

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.

"At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing."

Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes

DUTIES AND RESPONSIBILITIES

• Handle and document prospective client inquiries regarding requests for care and service

• Assess client service needs in consultation with the Supervisors;

• Reports to Case Managers, funder or government programs required.

• Notify clients of any schedule change if needed.

• Assist with training and mentoring of new staff.

• Participate in client satisfaction initiatives.

• Handle and document client concerns and complaints in a timely manner and as appropriate,
notify the Supervisors; maintain appropriate documentation.

• Market and promote Bayshore Home Health in keeping with the individual Branch Office
Sales and Marketing Plan.

• Participate in ongoing internal and/or external continuing education activities.

• Adhere to Bayshore Policies and Procedures.

• Participate in quality activities and continuous improvement initiatives in keeping with the
company's Quality Management System.

• Participates in proactive Health & Safety activities while performing all duties. Is responsible
to notify immediate Supervisor of any Health & Safety risks or concerns.

• Maintains confidentiality of client and corporate information and discusses same only with
appropriate Bayshore personnel.

• Complete other tasks as requested.

Job Qualification

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.

"At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing."

Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes.

Education
Minimum- Secondary School Diploma. Completion of a recognized Program ,such as the
Licensed/Registered Practical Nurse Program and/or a Medical Terminology course is preferred.
Experience
A minimum of two years related customer service experience, preferably in healthcare.
Other Skills and Abilities
Exceptional organizational and interpersonal skills; proven ability to work both independently and as
part of a team; ability to meet deadlines and strong commitment to continual learning; demonstrated
competency in keyboarding and Windows scheduling software; ability to operate all standard office
equipment; proficiency in written and spoken English as well as French in Branch Offices that
provide service to French speaking clients.
Internal candidates must have a demonstrated track record of achievement in dealing with clients and
employees and have demonstrated above average initiative. Successful internal candidates must
complete a three month probationary period specific to the Client Service Coordinator position.
STANDARDS OF PERFORMANCE
The Client Service Coordinator must demonstrate ongoing competency in completing all expect ed
duties and responsibilities as detailed in this job description as well as specific goals and objectives
that are agreed to.
PERFORMANCE REVIEW
Performance will be reviewed on an ongoing basis with a formal review at the end of the three month
probationary period and subsequently, on at least an annual basis. Input will be sought from the
employee, their Supervisor, employees at the Branch Office and the National Service Centre and in
addition, will be based on ongoing client feedback and the extent to which performance meets
expectation

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