Field Case Manager

1 week ago

Edmonton, Alberta, Canada Innomar Strategies Inc. Full time
Field Case Manager- Edmonton, AB page is loaded Field Case Manager- Edmonton, AB

Apply locations Remote, AB time type Full time posted on Posted 3 Days Ago job requisition id R Our team members are at the heart of everything we do.

If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Practice Management

Reviews patient status and assists the prescribing physician to complete patient enrolment, prepare Special Authorization (SA) petitions for public or private coverage by auditing patient charts, assessing previous therapies and tests in order to complete the SA;
Proactively assesses programs and makes suggestions to enhance outcomes and quality of service;
Patient Support

Ensures patient services are coordinated and tracked, according to KPI's, resulting in expedited access to therapy;
Coordinates private and public coverage activity directly with insurers following program Standard Operating Procedures;
Assist patient with coordination of therapy and ongoing patient monitoring;
Mentorship/Peer Support

Assists in training and development of new FCM as needed
Supports and assists peers through regular and ongoing communication.
Develops and maintains a positive relationship with the Program Patient Support team.
Provides timely patient and clinic information as needed, through specific means used by the program. Develops strong working relationships with physicians and physician office staff, providing additional office support to ensure smooth maintenance of patients enrolled in the program as needed;
Attends scheduled Continuous Medical Education events and reports new activities;
Provides in service presentation to KOL physicians in collaboration with the Sales Representatives on new program initiatives.
Provide training to physicians and clinics on program and new initiatives approved by the client.

Acts a liaison and provides ongoing feedback to the Patient Assistance Program based on observations in the field and feedback from customers as it pertains to quality of services, training, and other areas of importance.

Ongoing maintenance of communication with Program Manager, physicians, physician office staff, client representatives, patients and nursing team as required;
The Field Case Manager will also be assigned other duties and tasks as required from time to time.
case management experience preferred;

Minimum three (3) years nursing experience in a clinical setting an asset;
Available to travel within an assigned territory, some overnight travel may be required ;
Valid Driver's License, current auto insurance policy and access to reliable transportation, for regional travel;
Experience and background in various therapeutic areas is an asset;
Normally requires a minimum of five (5) years in public or private third party reimbursement arena or pharmaceutical industry in sales, managed care, or clinical support,
Background in business administration (pharmaceutical) sales and marketing an asset;
Knowledge of private and public reimbursement structure, systems, and process an asset
Experience with reimbursement navigation, special authorization, appeals process and conducting field-based reimbursement support and consultation an asset ;
Strong analytical skills including interpretation of regulation and legislation an asset ;
Fluency in French and/or English may be required depending on program and geographic location.
Strong customer service skills
Ability to communicate effectively both orally and in writing

Intermediate knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs
Hold and maintain a valid, non-expired, unrestricted driver's license

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day.

In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness.

This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.


Full time Affiliated Companies:

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements.

Accessibility Policy
When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere.

We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them.

We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.

To protect yourself, we urge you to be vigilant and follow these guidelines.

Thoroughly research any company before applying or sharing personal information, check their website, read reviews, and verify their legitimacy.

Avoid sharing your Social Security number, bank account details, or identification documents during the application process.

Be suspicious if you are asked to pay for training materials, processing fees, or background checks before securing a job offer.

Scammers often use free email services or chat platforms without providing an official company contact information. com, @alliance-, @alliance-, alliance- or alliance-healthcare.

Remember to stay vigilant and informed about common scam tactics to reduce the risk of falling victim to fraudulent employment schemes.

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