Case Manager-hope Terrace

1 week ago

Edmonton, Alberta, Canada Bissell Centre Full time

WHO WE ARE

  • Are you a _
    Human Services _Professional looking to make an impact in your community? Do you have endless optimism, ready to move and create change in the community? Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and wellbeing of each individual, Bissell Centre's work is based on building relationships, hope and trust. Our community comes from all walks of life and so do we._
  • Through our programs we work to empower people from meeting their own basic daily needs to having sustainable livelihoods, secure housing, and feeling hope for the future and make plans for a prosperous life. By joining Bissell Centre, you will become part of a fastpaced and dedicated team that works together to realize our vision._
Currently, Bissell Centre is looking for an individual wanting to join a
Hope Terrace team. Are you ready to be our
Case Manager-Hope Terrace and make an impact in our community?

Job Purpose
This position requires successful working relationships with residents that support their ability to reach their full potential.


This position will influence and celebrate positive outcomes with residents and will work with the Hope Terrace front line staff and care team to mitigate problems and obstacles that threaten to undermine residents' wellbeing.

Keeping clear and accurate files and records is essential. The Case Manager will collaborate with the Mental Health Therapist, Occupational
Therapist and other community supports.


The Case Manager will have a strong understanding of the theory and practice of Harm Reduction in a PSH setting.


Duties and Responsibilities

Program Delivery

  • Develop an individual care plan for each resident using the care pathways laid out for Hope Terrace.
  • Provide ongoing supportive case management.
  • Initiate and complete ongoing needs assessments, referrals and advocacy for individuals who are the Hope Terrace program.
  • Complete comprehensive psychosocial assessments as required.
  • Identify opportunities to assess and enhance participants readiness to make positive changes and increase selfreliance related to their mental health and substance abuse concerns.
  • Develop and deliver group programming with an intention to strengthen daily living skills and reduce isolation and loneliness.
  • Work with care team and frontline staff to see that client care goals are being met
  • Coordinate with outside supports including physicians, agency workers, AHS staff, home care workers, etc.
  • In collaboration with Manager and Hope Terrace Care Team, identify and utilize outreach stabilization activities that include assisting clients in making connections to community agencies, physicians and social services and facilitating appropriate involvement in post crisis treatment services.
  • In collaboration with Manager, identify the opportunities for, creating community partnerships to provide group programming in areas such as health and cultural connections.
  • Oversee Harm Reduction Program
  • Participate in ongoing learning and training opportunities as identified on a yearly performance review
  • Update and maintain information on partner programs/agencies
  • Attend case conferences and interagency meeting in the community
  • Facilitates referrals for the residents to outside programs as needed (AISH, ID clinics, homecare, PDD, etc.)
  • Participate in morning shift exchange meetings
  • Provides emotional and psychological support when needed
  • Occasional transportation and warm hand off clients to medical, wellness and recovery appointments.
  • Update and maintain current resident information on ETO and other data management systems.
  • Interact with residents in a nonjudgmental way, using deescalation and rapport building techniques.
  • Provides necessary support in crises and emergencies.
  • Participate in team efforts to maintain a healthy physical environment for all residents.
  • Any other tasks assigned by the Program Manager.

General and Administrative

  • Maintain accurate written case file notes, computer records, update program databases, program information and critical incident reports within established time standards.
  • Provide latest program information and updated statistics as required.
  • Maintain and submit accurate mileage and expense logs for reimbursement.
  • Participate in probationary and annual performance reviews.
  • Attend scheduled staff, supervision and Care Team meetings
  • Complete WCB forms as required.

Qualifications

Education and Experience

Knowledge, Skills and Abilities

  • Strong written and verbal communication and interpersonal skills.
  • Solution focused with good time management, strong organizational, problemsolving and advocacy skills.
  • Good working knowledge of Microsoft Word and Excel programs.
  • Familiar with issues of poverty, homelessness and Edmonton's urban core.
  • Familiar working with highrisk populations and have an understand

  • Case Manager

    1 week ago

    Edmonton, Alberta, Canada Bissell Centre Full time

    ABOUT US:Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and well-being of each individual, Bissell Centre's work is based on building relationships, hope and trust. Our mission is to work with others to empower people to move from poverty to cultural, social, and economic prosperity. We empower...

  • Residential Support Worker

    1 week ago

    Edmonton, Alberta, Canada Bissell Centre Full time

    WHO WE ARE Are you looking to make an impact in your community? Do you have endless optimism, ready to move and change your community? Through the vision to eliminate poverty in our community and guided by a passionate concern for the dignity and wellbeing of each individual, Bissell Centre's work is based on building relationships, hope and trust. Our...

  • Supportive Housing Case Worker

    1 week ago

    Edmonton, Alberta, Canada Boyle Street Community Services Full time

    Full TimeREPORTS TO:Supportive Housing ManagerHOURS: Full Time (37.5 hours a week)Monday to Friday 8:30-5"Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored."Would you like to be a part of an organization that works with some of Edmonton's most vulnerable populations and counts...

  • Advanced Care Paramedic

    1 week ago

    Edmonton, Alberta, Canada Hope Mission Full time

    Job Title:On-site Advanced Care Paramedic (ACP)Based at:Downtown, EdmontonReports to:Coordinator, Health ServicesHours of work:40hrs per week- ___________________________________________OUR MISSION To serve, strengthen and uplift men, women, youth and children through the lifechanging gospel of Jesus Christ_- ___________________________________________Job...

  • Advanced Care Paramedic

    1 week ago

    Edmonton, Alberta, Canada Hope Mission Full time

    Job Title:On-site Advanced Care Paramedic (PCP)Based at:Downtown, EdmontonReports to:Coordinator, Health ServicesHours of work:40hrs per week- ___________________________________________OUR MISSION To serve, strengthen and uplift men, women, youth and children through the lifechanging gospel of Jesus Christ_- ___________________________________________Job...

  • Primary Care Paramedic

    1 week ago

    Edmonton, Alberta, Canada Hope Mission Full time

    Job Title:Primary Care Paramedic (PCP)Based at:Downtown, EdmontonReports to:Health Services ManagerHours of work:40hrs per week- ___________________________________________OUR MISSION To serve, strengthen and uplift men, women, youth and children through the lifechanging gospel of Jesus Christ_- ___________________________________________Job Summary:The...

  • Residential Support Worker

    1 week ago

    Edmonton, Alberta, Canada Bissell Centre Full time

    Job PurposeThe Residential Support Worker (RSW), under the direction of the Team Lead, is responsible for supporting and encouraging residents living at Hope Terrace. They are required to support and provide activities of daily living support. The RSW is also responsible for having a good working knowledge of resident care plans as laid out by the Care Team....

  • Assistant Manager

    1 week ago

    Edmonton, Alberta, Canada Boyle Street Community Services Full time

    JOB TITLE:Assistant ManagerREPORTS TO:Supportive Housing ManagerHOURS:4 days on, 2 days off; 40 hours/week"Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored."Would you like to be a part of an organization that works with some of Edmonton's most vulnerable populations and counts...

  • Case Manager

    1 week ago

    Edmonton, Alberta, Canada Alberta Immigrant Women & Children Centre Full time

    As the AIWCC Case Management, you will deliver a client-centered case management service model to support newly arrived government-assisted and privately sponsored refugees/newcomers with their settlement in Edmonton. The Case Manager will each hold a case load, comprised of individuals and families, which they will assist to integrate into the community for...

  • Case Manager

    3 weeks ago

    Edmonton, Alberta, Canada TEEMA Full time

    Job Title: Case ManagerJob ID: ME Location: Edmonton, ABOverview:Our client is an Alberta-based, not-for-profit organization dedicated to delivering exceptional customer experience and community leadership. They're committed to providing the best health coverage to over 1.8 million members and take an active role in promoting the wellness of all Albertans....

  • Case Manager

    2 months ago

    Edmonton, Alberta, Canada TEEMA Full time

    Job Title: Case ManagerJob ID: ME Location: Edmonton, ABOverview:Our client is an Alberta-based, not-for-profit organization dedicated to delivering exceptional customer experience and community leadership. They're committed to providing the best health coverage to over 1.8 million members and take an active role in promoting the wellness of all Albertans....

  • Supportive Housing Manager

    1 week ago

    Edmonton, Alberta, Canada Boyle Street Community Services Full time

    REPORTS TO: Senior Manager of Housing and OutreachHOURS: hrs/weekJOB PURPOSE:Boyle Street Community Services is a non-profit Edmonton agency which assists individuals and families challenged by homelessness and poverty.The Supportive Housing Manager is responsible for overseeing Terrace Heights, Boyle Street's Supportive Housing program, and providing...

  • Child and Youth Team Lead

    1 week ago

    Edmonton, Alberta, Canada Changes For Hope Full time

    Team Lead for Youth Group Home, flexible in availability of hours: Monday to Friday (including holidays), Days, Afternoons, Overnights and On-Call and weekends as needed. Are you looking for a career that can make a difference in the life of children?_About the Role and Responsibilities:Changes For Hope Inc is an Agency who supports and provides care for...

  • Child and Youth Team Lead

    1 week ago

    Edmonton, Alberta, Canada Changes For Hope Full time

    Team Lead for Youth Group Home, flexible in availability of hours: Monday to Friday (including holidays), Days, Afternoons, Overnights and On-Call and weekends as needed. Are you looking for a career that can make a difference in the life of children?_About the Role and Responsibilities:Changes For Hope Inc is an Agency who supports and provides care for...

  • Young Parent Support Worker, Expanding Hope Program

    1 week ago

    Edmonton, Alberta, Canada Kindred Connections Society (Kindred) Full time

    Do you want to make a real difference to the well-being of young parents and their children?Are you committed to breaking down barriers to support community members in getting the help they need?You could be the person we are looking forIn partnership with Family Resource Networks (FRNs) and their communities, the Expanding Hope program involves developing...

  • Case Manager

    1 week ago

    Edmonton, Alberta, Canada Canadian Red Cross Full time

    Employee Working Location :Remote (Edmonton, AB)Employment Status :Temporary Full-Time (12 months)Salary Band: $ 33.55 / hourThe Canadian Red Cross (CRC) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best Employers...

  • Case Manager RN

    1 week ago

    Edmonton, Alberta, Canada Bayshore HealthCare Full time

    Nurse Case Managers (NuCMs) are responsible for providing case management services to members who suffer from protracted and complex health issues. NuCM's are involved in patient care coordination as part of the CFHS primary health care team. NuCM's conduct comprehensive case management assessments

  • Case Management Supervisor

    1 week ago

    Edmonton, Alberta, Canada Canadian Red Cross Full time

    Employee Working Location: Remote (Edmonton, AB)Employment Status: Temporary Full-Time (12 months)Salary Band: $ $ 36.62 / hourThe Canadian Red Cross (CRC) - an inspirational not for profit organization, helps people and communities in Canada and around the world in times of need and supports them in strengthening their resilience. As a Canada's Best...

  • Case Worker Elpida West

    1 week ago

    Edmonton, Alberta, Canada CSS Full time

    Catholic Social Services is currently seeking a Contract position, 37.5 per week, Case Worker in EDMONTON to join our team. Providing excellent client-centered care, you are confident, thoughtful, and motivated to achieve success when supporting others in your communityProgram Overview:You will be working in a Federal Halfway House whose primary focus is to...

  • Disability Case Manager

    1 week ago

    Edmonton, Alberta, Canada LifeWorks Full time

    TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is...