Current jobs related to ITSM Project Manager - Québec, Quebec - EightSix Network
-
Project Director
2 weeks ago
Québec, Quebec, Canada Colliers Project Leaders Full timeAbout Colliers Project LeadersWe are a leading provider of capital project solutions, serving clients across the built environment. Our team of experts delivers tailored solutions that meet the unique needs of each client, driving value and results.Our CommitmentWe are passionate about delivering exceptional results and making a positive impact on...
-
Project Director
2 weeks ago
Québec, Quebec, Canada Colliers Project Leaders Full timeAbout Colliers Project LeadersWe are a leading provider of capital project solutions, serving clients across the built environment. Our team of experts delivers tailored solutions that meet the unique needs of each client, driving value and results.Our CommitmentWe are passionate about delivering exceptional results and making a positive impact on...
-
IT Service Management Leader
2 weeks ago
Québec, Quebec, Canada EightSix Network Full timeAbout EightSix NetworkWe are a pioneering leader in the e-training industry, providing advanced training solutions to critical industries worldwide. Our focus is on optimizing operations and enhancing performance through integrated data and cutting-edge technology, supporting over 50 million trainings annually. We are committed to continuous innovation and...
-
IT Service Management Leader
2 weeks ago
Québec, Quebec, Canada EightSix Network Full timeAbout EightSix NetworkWe are a pioneering leader in the e-training industry, providing advanced training solutions to critical industries worldwide. Our focus is on optimizing operations and enhancing performance through integrated data and cutting-edge technology, supporting over 50 million trainings annually. We are committed to continuous innovation and...
-
IT Service Management Leader
4 days ago
Québec, Quebec, Canada EightSix Network Full timeAbout EightSix NetworkWe are a pioneering leader in the e-training industry, providing advanced training solutions to critical industries worldwide. With a focus on optimizing operations and enhancing performance through integrated data and cutting-edge technology, we support over 50 million trainings annually. We are committed to continuous innovation and...
-
IT Service Management Leader
4 days ago
Québec, Quebec, Canada EightSix Network Full timeAbout EightSix NetworkWe are a pioneering leader in the e-training industry, providing advanced training solutions to critical industries worldwide. With a focus on optimizing operations and enhancing performance through integrated data and cutting-edge technology, we support over 50 million trainings annually. We are committed to continuous innovation and...
-
Bilingual Desktop Support Specialist
2 weeks ago
Québec, Quebec, Canada Cynet Systems Full timeJob SummaryCynet Systems is seeking a highly skilled Desktop Support Professional with excellent language skills to join our team. As a Desktop Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring seamless connectivity and resolving technical issues in a timely manner.Key ResponsibilitiesTechnical...
-
Bilingual Desktop Support Specialist
2 weeks ago
Québec, Quebec, Canada Cynet Systems Full timeJob SummaryCynet Systems is seeking a highly skilled Desktop Support Professional with excellent language skills to join our team. As a Desktop Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring seamless connectivity and resolving technical issues in a timely manner.Key ResponsibilitiesTechnical...
-
BMC Remedy Developer
2 weeks ago
Québec, Quebec, Canada IT Chapter Full timeIT Chapter is seeking a skilled BMC Remedy developer to collaborate on implementing requests and initiatives associated with the software. This role is expected to last approximately 6 months with the possibility of renewal.Key Responsibilities• Integrate monitoring into systems using advanced technology.• Integrate configuration elements into the ITSM...
-
BMC Remedy Developer
2 weeks ago
Québec, Quebec, Canada IT Chapter Full timeIT Chapter is seeking a skilled BMC Remedy developer to collaborate on implementing requests and initiatives associated with the software. This role is expected to last approximately 6 months with the possibility of renewal.Key Responsibilities• Integrate monitoring into systems using advanced technology.• Integrate configuration elements into the ITSM...
-
Senior Manager Disaster Recovery
3 weeks ago
Québec, Quebec, Canada EightSix Network Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Manager Disaster Recovery to join our team at EightSix Network. As a key member of our ITSM and Disaster Recovery Operations team, you will be responsible for leading the development and maintenance of disaster recovery procedures and tools to ensure compliance with regulatory...
-
Senior Manager Disaster Recovery
3 weeks ago
Québec, Quebec, Canada EightSix Network Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Manager Disaster Recovery to join our team at EightSix Network. As a key member of our ITSM and Disaster Recovery Operations team, you will be responsible for leading the development and maintenance of disaster recovery procedures and tools to ensure compliance with regulatory...
-
Senior IT Support Specialist
1 month ago
Québec, Quebec, Canada CTG Full timeCTG presents a remarkable opportunity for a long-term Consultant role as a Senior IT Support Specialist. This position focuses on providing essential support for a significant infrastructure project.KEY RESPONSIBILITIESReport directly to the Assistant Director of IT Project ServicesDeliver technical assistance to users involved in the projectIndependently...
-
Senior IT Support Specialist
1 month ago
Québec, Quebec, Canada CTG Full timeCTG presents a remarkable opportunity for a long-term Consultant role as a Senior IT Support Specialist. This position focuses on providing essential technological assistance within a significant infrastructure project.KEY RESPONSIBILITIESReport directly to the Assistant Director of IT Project ServicesDeliver technical support to users involved in the...
-
Project Manager
3 days ago
Québec, Quebec, Canada Diabsolut Full timeProject Manager Job DescriptionDiabsolut is seeking a highly skilled Project Manager to lead multiple IT implementation projects simultaneously. As a key player in our Professional Services team, you will be responsible for providing consulting services, being a subject matter expert, and maintaining and growing client relationships.Key Responsibilities:Lead...
-
Project Manager
4 days ago
Québec, Quebec, Canada Diabsolut Full timeProject Manager Job DescriptionDiabsolut is seeking a highly skilled Project Manager to lead multiple IT implementation projects simultaneously. As a key player in our Professional Services team, you will be responsible for providing consulting services, being a subject matter expert, and maintaining and growing client relationships.Key Responsibilities:Lead...
-
Project Manager
11 hours ago
Québec, Quebec, Canada Diabsolut Full timeProject Manager Job DescriptionDiabsolut is seeking a highly skilled Project Manager to lead multiple IT implementation projects simultaneously. As a key player in our Professional Services team, you will be responsible for providing consulting services, being a subject matter expert, and maintaining and growing client relationships.Key Responsibilities:Lead...
-
Project Manager
15 hours ago
Québec, Quebec, Canada Diabsolut Full timeProject Manager Job DescriptionDiabsolut is seeking a highly skilled Project Manager to lead multiple IT implementation projects simultaneously. As a key player in our Professional Services team, you will be responsible for providing consulting services, being a subject matter expert, and maintaining and growing client relationships.Key Responsibilities:Lead...
-
Senior Manager Disaster Recovery Specialist
4 days ago
Québec, Quebec, Canada EightSix Network Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Manager Disaster Recovery to join our ITSM and Disaster Recovery Operations team at National Bank. As a leader in the field of IR operational resilience, you will be responsible for developing and maintaining Disaster Recovery procedures and tools to support compliance with OSFI's...
-
Senior Manager Disaster Recovery Specialist
4 days ago
Québec, Quebec, Canada EightSix Network Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Manager Disaster Recovery to join our ITSM and Disaster Recovery Operations team at National Bank. As a leader in the field of IR operational resilience, you will be responsible for developing and maintaining Disaster Recovery procedures and tools to support compliance with OSFI's...
ITSM Project Manager
3 months ago
Job Description
On-site role in Montreal.
About the Role
The IT Service Management (ITSM) Project Manager will be a hands-on role responsible for establishing and managing ITSM processes. Reporting to the IT Service Management Manager, this role will be crucial in embedding a culture of continuous improvement, literally building processes from scratch and identifying non-value-added tasks. By using ITIL best practices to manage IT services and Six Sigma principles to minimize variability and defects, the ITSM Project Manager will ensure the organization is both responsive and proactive in managing IT services. This approach will ultimately reduce negative end-user impact, enhance user experience, increase productivity, and manage business risks.
Strong project management skills are essential for engaging with different teams, managing change, and driving continuous improvement. The ideal candidate will be well-versed in ITIL and Six Sigma methodologies, with experience in maturing these functions in previous roles.
The ITSM Project Manager
Responsibilities
Continuous Improvement (45%)
• Collaborate with IT teams to identify gaps and inefficiencies in operations, proposing and executing improvement solutions.
• Document lessons learned and identify areas for continuous improvement through Problem, Change, and Knowledge Management.
• Own and maintain documentation, including reviewing, updating, formatting, and publishing Knowledge base Articles.
• Lead workshops to ensure alignment of requirements and solutions across technical and business teams.
• Support the design and implementation of ServiceNow integrations, including IT Operations Management (ITOM).
Reporting/Communication (20%)
• Draft and authorize IT communications for distribution to targeted audiences.
• Assist in creating and maintaining IT operational workflows, knowledge documents, reports, portal content, and communications to IT and business customers.
• Work with IT Leadership to align SLAs and support activities with business needs.
• Assist in preparing presentations and summaries for executive and key leadership.
• Define KPIs and build dashboards to showcase process improvements over time.
Problem Management (20%)
• Establish Problem Management processes with the support of the ITSM Manager.
• Identify and document systemic issues, prioritizing resolution of high-priority issues.
• Keep high-priority issues at the forefront of the resolving team's efforts.
Governance (15%)
• Chair weekly Infrastructure Change Advisory Board (CAB) meetings and measure process compliance.
• Facilitate major incident conference bridges, accurately logging attendees, timelines, and troubleshooting steps.
• Assist with Incident, Problem, Service, and Change Management functions by analyzing trends and patterns.
• Support Business Continuity/Disaster Recovery Planning and Execution, updating and creating policy documents.
• Provide 24x7 on-call support for assigned weeks as a secondary/tertiary point of contact for all high-priority issues.
Qualifications
Bachelor's degree in Computer Science, Information Technology, Business, Engineering, Project Management, Service Management, or a related field.
• Minimum of 3 years of IT Service Management experience.
• Experience operating within an ITIL or ITSM aligned organization.
• Strong experience with ServiceNow reporting and administration (preferred).
• Technical experience with IT infrastructures, applications, and databases.
• Excellent critical thinking, decision-making, problem-solving, and root cause analysis skills.
• Strong interpersonal skills, comfortable holding others accountable.
• Experience with Microsoft Project, Microsoft Visio, or other organizational tools.
• Exceptional written and verbal communication skills, with the ability to interact at all levels of the organization.
• Willingness to obtain industry certifications within the first 60 days of employment.
Preferred Certifications:
• ITIL 4 Foundation or higher
• ServiceNow Certified System Administrator
• Six Sigma Green Belt or higher
Requirements:
Work Permit