IT Service Management Leader
1 month ago
About EightSix Network
We are a pioneering leader in the e-training industry, providing advanced training solutions to critical industries worldwide. With a focus on optimizing operations and enhancing performance through integrated data and cutting-edge technology, we support over 50 million trainings annually. We are committed to continuous innovation and excellence in delivering customizable solutions across various markets.
About the Role
We are seeking a dynamic ITSM Manager to lead our service management team. This pivotal role involves overseeing the process leadership in incident management and change management on a global scale. The successful candidate will manage a team of approximately ten professionals, ensuring rapid response solutions for both internal operations and digital products. You will be instrumental in championing the ITIL framework, supporting 24/7 operations, and driving continuous improvement to enhance service delivery and operational effectiveness.
Requirements
- Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
- At least 5 years of managerial experience in IT Service Management (ITSM) and/or IT Operations Management (ITOM).
- Proven expertise in implementing and leading ITIL-based processes and transformations.
- Strong leadership skills with experience managing diverse teams and fostering a collaborative team environment.
- Extensive knowledge of ServiceNow or similar platforms.
- Proficiency in change management methodologies and the ability to drive adoption of best practices in ITSM.
- Ability to develop and execute strategies and roadmaps focused on operational excellence.
- Excellent analytical skills with a track record of using metrics and KPIs to drive decisions and improvements.
Additional Information
- Salary range: $, - $, plus performance-based bonus.
- Location: Montreal preferred, open to Quebec and Ontario provinces.
- Hybrid work model with occasional international travel.
- Opportunity for career progression and professional development through external conventions and conferences.
- Attractive benefits package including flexible schedules and the possibility for remote work.
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