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front desk agent

3 months ago

Banff, Alberta, Canada Nature's Coin Group Ltd Full time
  • Education: Secondary (high) school graduation certificate
  • Experience: 7 months to less than 1 year
  • or equivalent experienceWork setting
  • Hospitality industry
  • Staff accommodation provided
  • Hotel, motel, resortTasks
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Process guests' departures, calculate charges and receive payments
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Provide customer serviceComputer and technology knowledge
  • Central reservation system (CRS)
  • Spreadsheet
  • InternetSecurity and safety
  • Criminal record checkTransportation/travel information
  • Public transportation is availableWork conditions and physical capabilities
  • Attention to detail
  • Fast-paced environmentPersonal suitability
  • Client focus
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Reliability
  • Team player
  • Work Term: Permanent
  • Work Language: English
  • Hours: 33 to 40 hours per week