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Front Office Reception Agent

2 months ago


Banff, Alberta, Canada Accor Full time
Front Office Reception Agent

Are you a hospitality enthusiast seeking a challenging role in a dynamic team? As a Front Office Reception Agent at Fairmont Banff Springs, you will have the opportunity to provide exceptional service and create lasting memories for our guests.

Key Responsibilities:
  • Offer professional, friendly, and engaging service to guests
  • Greet, check-in/check-out, and settle guest accounts while ensuring all service standards are followed
  • Document all guest requests, complaints, or issues immediately and notify designated department/personnel for resolving the situation
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Respond to each guest who approaches the Reception Desk
  • Drive rate through up-selling room brands
  • Follow departmental and hotel policies, procedures, service, and safety standards
Requirements:
  • Ability and willingness to work a variety of shift work, including evenings/weekends/early morning/overnights
  • Previous experience in Front Desk or customer service an asset
  • Previous Property Management System (PMS) experience an asset
  • Proficient in the English language (verbal & written), second language an asset
  • Strong communication, analytical, organizational, and administrative skills to deal with multiple priorities simultaneously
  • Strong interpersonal and problem-solving abilities
  • Highly responsible and reliable
  • Ability to work well under pressure in a fast-paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
Perks and Benefits:
  • Subsidized staff accommodation provided on-site for full-time status employees
  • One complimentary meal per shift in our staff cafeteria
  • Comprehensive benefits package Medical, Vision & Dental
  • Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties worldwide

At Fairmont Banff Springs, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities.