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Front Office Reception Agent
2 months ago
Are you a hospitality enthusiast seeking a dynamic role that combines exceptional service with a passion for delivering memorable experiences? As a Front Desk Reception Agent at Fairmont Banff Springs, you will be the first point of contact for our guests, setting the tone for their stay with us.
Key Responsibilities:- Provide warm and engaging service to guests, ensuring a seamless check-in and check-out experience.
- Manage guest requests, complaints, and issues in a professional and timely manner, escalating to designated personnel as needed.
- Assist guests with hotel facilities, amenities, and services, providing accurate and helpful information.
- Drive revenue growth through effective up-selling and promoting hotel services.
- Collaborate with colleagues to maintain a high level of service quality and guest satisfaction.
- Previous experience in customer service or a related field is an asset.
- Proficiency in Property Management Systems (PMS) is a plus.
- Excellent communication, analytical, and problem-solving skills.
- Ability to work effectively in a fast-paced environment and adapt to changing situations.
- Strong interpersonal and teamwork skills.
- Subsidized staff accommodation on-site for full-time employees.
- Complimentary meal per shift in our staff cafeteria.
- Comprehensive benefits package, including medical, vision, and dental coverage.
- Employee travel program with discounts on room rates and food and beverage at Fairmont and Accor properties worldwide.
At Fairmont Banff Springs, we value diversity and inclusion, and we are committed to creating an inclusive environment that respects the unique backgrounds, perspectives, and talents of our team members. We welcome applications from all qualified candidates and are dedicated to providing equal access to opportunities.
