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Front Office Reception Agent

2 months ago

Banff, Alberta, Canada Accor Full time
Front Desk Reception Agent

Are you a hospitality enthusiast seeking a challenging role in a dynamic team? As a Front Desk Reception Agent at Fairmont Banff Springs, you will have the opportunity to provide exceptional service and create lasting memories for our guests.

Key Responsibilities:
  • Offer professional, friendly, and engaging service to guests
  • Greet, check-in/check-out, and settle guest accounts while ensuring all service standards are followed
  • Document all guest requests, complaints, or issues immediately and notify designated department/personnel for resolving the situation
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Respond to each guest who approaches the Reception Desk
  • Drive rate through up-selling room brands
  • Follow departmental and hotel policies, procedures, service, and safety standards
Requirements:
  • Ability and willingness to work a variety of shift work, including evenings/weekends/early morning/overnights
  • Previous experience in Front Desk or customer service an asset
  • Previous Property Management System (PMS) experience an asset
  • Proficient in the English language (verbal & written), second language an asset
  • Strong communication, analytical, organizational, and administrative skills to deal with multiple priorities simultaneously
  • Strong interpersonal and problem-solving abilities
  • Highly responsible and reliable
  • Ability to work well under pressure in a fast-paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
Perks and Benefits:
  • Subsidized staff accommodation provided on-site for full-time status employees
  • One complimentary meal per shift in our staff cafeteria
  • Comprehensive benefits package Medical, Vision & Dental
  • Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties worldwide