Current jobs related to Front Desk Team Lead - Banff, Alberta - Accor

  • Hotel Front Desk Team Lead

    2 weeks ago

    Banff, Alberta, Canada The Kenrick Full time

    Job Title: Hotel Front Desk SupervisorThe Kenrick is seeking a skilled Hotel Front Desk Supervisor to join our team. As a key member of our hotel operations, you will be responsible for coordinating activities with other work units or departments, establishing work schedules and procedures, and performing same duties as workers supervised.Key...

  • Hotel Front Desk Manager

    3 weeks ago

    Banff, Alberta, Canada The Kenrick Full time

    Job Title: Hotel Front Desk SupervisorThe Kenrick is seeking a highly organized and detail-oriented Hotel Front Desk Supervisor to join our team. As a key member of our front desk team, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.Key Responsibilities:Coordinate front desk operations, including...

  • Hotel Front Desk Supervisor

    2 weeks ago

    Banff, Alberta, Canada The Kenrick Full time

    The Kenrick is seeking a highly skilled Hotel Front Desk Supervisor to join our team. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our front desk, providing exceptional customer service to our guests, and leading a team of front desk staff.Key Responsibilities:Co-ordinate activities with...

  • Hotel Front Desk Associate

    3 weeks ago

    Banff, Alberta, Canada A Banff Boutique Inn Full time

    Job Title: Hotel Front Desk ClerkWe are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at A Banff Boutique Inn. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.Responsibilities:Register arriving guests and...

  • Hotel Front Desk Associate

    3 weeks ago

    Banff, Alberta, Canada A Banff Boutique Inn Full time

    Job Title: Hotel Front Desk ClerkWe are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at A Banff Boutique Inn. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.Responsibilities:Register arriving guests and...

  • Hotel Front Desk Associate

    3 weeks ago

    Banff, Alberta, Canada A Banff Boutique Inn Full time

    Job Title: Hotel Front Desk ClerkWe are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at A Banff Boutique Inn. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and maintaining accurate records.Key...

  • Hotel Front Desk Associate

    3 weeks ago

    Banff, Alberta, Canada A Banff Boutique Inn Full time

    Job Title: Hotel Front Desk ClerkWe are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at A Banff Boutique Inn. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and maintaining accurate records.Key...

  • Hotel Front Desk Associate

    3 weeks ago

    Banff, Alberta, Canada A Banff Boutique Inn Full time

    Job Title: Hotel Front Desk ClerkWe are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at A Banff Boutique Inn. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and maintaining accurate records.Key...

  • Hotel Front Desk Associate

    3 weeks ago

    Banff, Alberta, Canada A Banff Boutique Inn Full time

    Job Title: Hotel Front Desk ClerkWe are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at A Banff Boutique Inn. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and maintaining accurate records.Key...

  • Hotel Front Desk Associate

    2 weeks ago

    Banff, Alberta, Canada A Banff Boutique Inn Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Clerk to join our team at A Banff Boutique Inn. As a Front Desk Clerk, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and maintaining the overall cleanliness and organization of the front desk area.Key...

  • Hotel Front Desk Associate

    3 weeks ago

    Banff, Alberta, Canada A Banff Boutique Inn Full time

    Job Title: Hotel Front Desk ClerkWe are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at A Banff Boutique Inn. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and maintaining accurate records.Key...

  • Hotel Front Desk Associate

    2 weeks ago

    Banff, Alberta, Canada A Banff Boutique Inn Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Clerk to join our team at A Banff Boutique Inn. As a Front Desk Clerk, you will be responsible for providing exceptional guest service, managing room reservations, and maintaining a clean and welcoming front desk area.Key ResponsibilitiesRegister arriving guests and assign roomsTake,...

  • Hotel Front Desk Associate

    2 weeks ago

    Banff, Alberta, Canada A Banff Boutique Inn Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Clerk to join our team at A Banff Boutique Inn. As a Front Desk Clerk, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and maintaining the front desk area.Key ResponsibilitiesRegister arriving guests and assign roomsTake,...

  • Hotel Front Desk Associate

    3 weeks ago

    Banff, Alberta, Canada A Banff Boutique Inn Full time

    Job Title: Hotel Front Desk ClerkWe are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at A Banff Boutique Inn. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.Key Responsibilities:Register arriving guests...

  • Hotel Front Desk Associate

    3 weeks ago

    Banff, Alberta, Canada A Banff Boutique Inn Full time

    Job Title: Hotel Front Desk ClerkWe are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at A Banff Boutique Inn. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay.Key Responsibilities:Register arriving guests...

  • Hotel Front Desk Supervisor

    2 weeks ago

    Banff, Alberta, Canada The Kenrick Full time

    Job Title: Hotel Front Desk SupervisorThe Kenrick is seeking a highly organized and detail-oriented Hotel Front Desk Supervisor to join our team. As a key member of our front desk team, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.Key Responsibilities:Co-ordinate activities with other work units...

  • Hotel Front Desk Manager

    2 weeks ago

    Banff, Alberta, Canada The Kenrick Full time

    Job Title: Hotel Front Desk SupervisorThe Kenrick is seeking a highly organized and detail-oriented Hotel Front Desk Supervisor to join our team. As a key member of our front desk team, you will be responsible for coordinating activities with other work units or departments, establishing work schedules and procedures, and performing same duties as workers...

  • Hotel Front Desk Associate

    3 weeks ago

    Banff, Alberta, Canada A Banff Boutique Inn Full time

    Job Title: Hotel Front Desk ClerkWe are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at A Banff Boutique Inn. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.Key...

  • Hotel Front Desk Associate

    3 weeks ago

    Banff, Alberta, Canada A Banff Boutique Inn Full time

    Job Title: Hotel Front Desk ClerkWe are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at A Banff Boutique Inn. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.Key...

  • Hotel Front Desk Associate

    3 weeks ago

    Banff, Alberta, Canada A Banff Boutique Inn Full time

    Job Title: Hotel Front Desk ClerkWe are seeking a highly organized and detail-oriented Hotel Front Desk Clerk to join our team at A Banff Boutique Inn. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, handling room reservations, and ensuring a smooth check-in and check-out process.Key...

Front Desk Team Lead

2 months ago

Banff, Alberta, Canada Accor Full time
Job Description

The Front Desk Supervisor plays a pivotal role in ensuring seamless and efficient operations at the front desk, while also overseeing a team of Guest Services Agents to deliver exceptional guest experiences.

Key Responsibilities:
  • Guest Services: Welcome guests, record their information, and assign rooms based on their needs, providing professional, courteous, and timely service that exceeds expectations.
  • Team Leadership: Train new staff members, provide ongoing feedback, and foster a positive, motivating team environment, ensuring each team member adheres to hotel standards.
  • Problem-Solving: Coordinate solutions quickly when guests experience issues, working with Housekeeping and service staff to resolve problems efficiently.
  • Escalation Point: Serve as the primary contact for guest concerns, handle issues professionally, and react promptly to ensure guest satisfaction.
  • Operations: Collaborate with management to ensure smooth Front Office operations, problem-solve on the spot, and report technical issues in a timely manner.
  • Special Requests: Make arrangements for special requests, VIP accommodations, and distribute VIP lists to relevant departments.
  • Guest Services Agent: Perform the duties of a Guest Services Agent and complete other tasks assigned by management as required.
Requirements:
  • 3 years of experience working at a hotel front desk
  • 1 year of experience working at the supervisory level
  • Availability to work a flexible schedule
  • Comfortable using Microsoft Outlook, Excel, and Word
  • Experience in Opera is an asset
  • Responsible problem-solving skills
  • Keen attention to detail, even under pressure
  • Organized and able to complete multiple tasks simultaneously
  • Proven leadership skills and a passion for coaching and developing a team