Deskside Support Technician

2 weeks ago


Mississauga, Ontario, Canada HCL Technologies Full time

JOB PURPOSE:


The primary duty of the OSS is to provide technical expertise & support in facilitating the smooth running of the IT service technology platforms.


Key Responsibilities and Accountabilities

  • Provide support for any IT related issue as directed by management.
  • Perform daily checks on DC equipment and report them to the management.
  • Provide weekly reports to management for all issues at assigned sites.
  • Take ownership of incidents & service request and professionally manage them through to resolution.
  • Ensure all incidents, issues and changes are recorded by users through the service desk.
  • Manage incidents, Service request and changes through Service Now (service desk tool)
  • Provide hands on support for other IT teams, i.e., Networks, Security, Server Admin and Telephony as required.
  • Proactively manage assigned sites and suggest improvements and innovation.
  • Undertake other tasks as assigned by management.
  • Provide support for all IT related projects (there will be out of hours working, occasional nights and weekends)
  • Flexibility in traveling across the time zone when required.

Salary:
Up to $25.00 per hour

Experience:

  • Technical support: 2 years (required)

Willingness to travel:

  • 25% (required)

Work Location:
In person

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