IT On-Site Support Technician
2 weeks ago
The Opportunity:
WSP is currently searching for an On-Site Support technician to join our IT team, situated at our office in Mississauga.
WSP aims to excel in providing top-notch IT service to its users. This includes a range of support mechanisms such as a remote help desk, tech bars, a self-service portal, and on-site technicians. The role is ideal for those who thrive in hands-on IT environments where quick responses are essential.
Why opt for WSP?
- We are dedicated to fostering a culture of inclusion and belonging.
- Our Flexible Work Policy promotes work-life balance.
- A proud Canadian success story, showcasing the best of Canada.
- Contribute to enhancing the world around you through various projects.
- Exciting career opportunities with room for innovation and growth.
- Experience a fantastic collaborative culture filled with individuals doing meaningful work.
We offer competitive compensation, flexible work arrangements, a positive corporate culture, comprehensive benefits, and a clear vision for the future.
What to Expect:
- Respond to IT incidents and requests at your main office and other locations within the region.
- Collaborate with different IT teams to ensure swift incident resolution.
- Participate in office projects and deployments.
- Help in resolving shared IT services issues and maintaining IT assets.
- Provide IT support to end-users and contribute to IT documentation.
- Participate in long-term IT planning.
Your Qualifications:
- Onsite role requiring physical presence in a WSP Office during weekdays.
- 2 to 5 years of experience in level 2 support.
- Excellent communication skills and a customer-centric approach.
- Passion for IT and ability to manage priorities effectively.
Additional Assets:
- Degree in computer science or related field.
- Certifications such as A+, Network Plus, or Help Desk Institute.
- Proficiency in Microsoft Office 365 and ServiceNow.
- Knowledge of ITIL processes.
Join WSP
As a global professional services company, WSP looks forward to shaping a sustainable future for our cities and environments. We believe in collaboration, accountability, and continuous improvement, offering our 65,000+ employees worldwide challenging and rewarding opportunities.
At WSP:
- We prioritize our people and reputation.
- We blend local dedication with international expertise.
- We drive innovation and aim to challenge norms.
- We emphasize collaboration in all aspects of our work.
- We maintain an empowering culture with a strong sense of accountability.
Important Note:
Safety is a core value at WSP, and compliance with Health, Safety & Environment policies is mandatory. Fieldwork roles require candidates to perform physical tasks detailed in the job posting. Accommodations are available for candidates with disabilities. WSP is an equal opportunity employer.
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