Deskside Technician

2 weeks ago


Mississauga, Ontario, Canada Coreio Inc Full time

Coreio is looking for a Deskside Technician to join our GTA team for a 1-month contract to start (with potential for extension).

The individual will be required to be onsite daily.

We are looking for individuals who can interact, collaborate and address end users/clients with the highest standard of professionalism/customer service.


Key Accountabilities:

  • Deliver technical support services in a courteous and responsive manner.
  • Complete various tasks and responsibilities, including moves, disaster recovery, asset refresh, install, deinstall, reimage, evaluation, and testing, answer/respond to questions about hardware/software.
  • Troubleshoot, fix and/or resolve clients' issues per service ticket request.
  • Consistently demonstrate interpersonal and customer service skills
  • Movement of device inventory to/from shipping/receiving/storage area to imaging workbench.
  • Execute the imaging & refurbishment activities required for this project.
  • Device repair as required during the refurbishment process.
  • Arrange required outbound device shipments and process inbound returns.
  • Standard swapping/refresh of asset, image of existing assets, scheduling users, shipping/receiving of equipment, additional standard Technical Analyst responsibilities.

Requirements/ Qualifications:

years of work-related experience

  • Driver's license and access to a vehicle
  • Experience working with laptops and both Windows 10 operating systems.
  • CompTIA A+ and Windows 10 certification highly preferred
  • Associate degree or technical training or equivalent combination of education and experience
  • Demonstrated ability to multitask.
  • Excellent customer service and communication skills


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