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Customer Service Associate I
3 months ago
Bausch + Lomb Corporation, (NYSE/TSX:
BLCO), is solely dedicated to protecting and enhancing the gift of sight for millions of people around the world from the moment of birth through every phase of life.
Our mission is simple yet powerful:
Helping you see better to live better.
The company is one of the best-known and most respected healthcare brands in the world, offering the widest and finest range of eye health products including contact lenses and lens care products, pharmaceuticals, intraocular lenses, and other eye surgery products.
By listening to our customers and patients, by constantly honing our innovation edge, by executing with integrity and excellence, we strive to earn the trust of our partners and stakeholders.
Over the last 167 years, Bausch + Lomb has become a global hallmark for innovation and quality.Our talented and motivated colleagues work relentlessly to invent new materials, engineer new technologies, and ultimately bring new innovations to help people see better to live better.
Primary Responsibilities:
Key areas of responsibility include:
- Collaborate with external buying teams to provide updates on Purchase Orders, product availability, transport delays and all other general ordertodelivery details in a timely manner
- Understand client needs; identify the root cause of issues and implement sustainable solutions
- Investigate order details for accuracy and pricing validity
- Process credits, issue invoices and provide authorization details for product returns
- Coordinate deliveries with the distribution center, track, and research deliveries
- Build and maintains strong relationships with internal stakeholders (marketing, customer service, sales)
- Work closely with the sales team to ensure that sales objectives are met
- Daily follow ups on all open lines and open order report
- Entering product inquiries in SFDC
- Effective use of technology and software to respond to customers quickly and accurately
- Report adverse events and special safety situations immediately after their reception to the pharmacovigilance department as per current SOPs.
Qualifications:
- Undergraduate Degree required
- Minimum 3 to 5 years of experience in a similar position
- Very strong verbal and written communication skills in both English and French.
- Microsoft Office; Excel experience required
- Experience with SAP (S/4 Hana), SFDC and EDI systems an asset
- Selfmotivated and always projects a positive attitude
- Ability to work quickly and efficiently without compromising the quality of service
- Excellent problemsolving skills
- Flexible schedule if overtime is required
Bausch & Lomb is committed to equal employment opportunity and complies with equal employment opportunity laws in effect wherever it operates.
