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Bilingual Customer Services Rep

4 months ago

Burlington, Canada Randstad Canada Remote Work Freelance Full time
Bilingual Customer Account Specialist - Financial in Burlington

Do you want to work for a Global organization with a reputable brand? Then we might have the perfect opportunity for you We are hiring for a contract, fully Bilingual Customer Account Specialist in the Burlington area. In this role, you will be responsible for collecting delinquent active contracts, equipment repossessions, analysis and reporting of past due results, customer resolution to inquiries, rapport building with clientele, negotiations of the payment process, and other duties as assigned.

The ideal candidate will be a fully bilingual individual in French and English, with a 4-year college or University degree, or with a minimum of 2 years experience in collections, credit, customer services, data collections and analysis, financial statement analysis and a related discipline. They will be professional and factual, yet friendly, and have the ability to build and maintain professional relationships with internal departments and clientele alike.

If you see yourself in this role and want to learn more about this opportunity then please apply to this job posting, and reach out directly to patricia.van@randstad.ca with your most updated resume, the job postingâs reference number, and a brief synopsis of why you feel you would be a great fit for the role.

Advantages
- Contract opportunity- potential to earn $35 an hour with the opportunity to become permanent
- Hybrid role: 3 days per week in office (fully in office for orientation period)
- Full-time hours (Monday to Friday, 9 am-5 pm with some flexibility
- Great location in Burlington
- Excellent opportunity to develop and grow

Responsibilities
- Collects delinquent active contracts through telephone contact and field visits
- Authorizes and conducts equipment repossessions, which includes authorizing legal correspondence and arranging for transportation and safe storage of the units
- Develops and nurtures a strong working relationship with dealers, Territory Managers and customers in an assigned portfolio
- Reports past due results and recommends additions, deletions and modifications to the Potential Credit Loss Report
- Prepares their individual regular or legal collection past due reports and statistics for submission to management weekly or as requested
- May provide timely reporting of repossessed assets or accounts being referred for legal action to other business units as required, including Asset Management and Legal
- May provide status and historical reporting to Customer Accounts staff and management on collection activities and accounts placed for repossession within the department
- Prepares periodic status reports, summaries, statistics, results and historical reporting to Customer Accounts staff and management on repossession, recovery or legal activities on accounts
- Reviews accounts that have been identified as non-collectable to establish deficiency amounts and determine the most appropriate and cost-effective means by which to pursue outstanding accounts balances
- Analyzes the ability to collect on recovery accounts, collects deficiency balances and coordinates recovery efforts through collection agencies
- Evaluates the customer's credit worthiness if a payment schedule appears to be the best alternative for resolving an outstanding balance
- Collects sale proceeds on private sales

- Contacts customers to identify willingness to pay and negotiate a lump sum balance payment, arrange a payment schedule or negotiate a contract settlement.
- Provides the customer credit rating on charged off accounts to credit bureaus and other potential debtors
- Liaison between Company and collection agencies to answer inquiries and resolve account issues
- Works with approved collection agencies to recover outstanding balances when necessary
- Consults the Asset Management staff regarding liquidation of repossessed equipment
- Prepares standardized transmittal forms for transfer of accounts to legal status
- Processing account balances following equipment liquidation
- Proof of Claim process on bankruptcy cases
- Coordinates with the Legal Department to provide information needed to issue judgments and garnishments and pursue litigation
- Monitors payments received from legal accounts and takes appropriate collection action when a delinquency has been identified
- Monitors suspense payment balances originating from legal accounts
- Buyout calculations on legal accounts
- Maintaining an understanding of the companyâs Harassment policy and apply it in all aspects of employment

Qualifications
- Fully bilingual in both French and English, both written and verbal
- 4-year college or university degree in any discipline
- A minimum of 2 years exempt experience in credit, customer services, collections, data collections and analysis, financial statement analysis and/or a related discipline is recommended
- Demonstrated ability to handle complaint resolution of complex issues with limited assistance, in most cases, or direct to appropriate level as necessary.
- Thorough knowledge of all PPSA filing requirements and the applicability to bankruptcy laws and regulations
- Strong professional yet empathetic demeanor
- Strong math computation skills
- Effective product knowledge, their applications, and the market
- Ability to drive a car or adequately arrange for transportation to and from dealerships, customer sites, etc

Summary
If you see yourself in this role and want to learn more about this opportunity then please apply to this job posting, and reach out directly to patricia.van@randstad.ca with your most updated resume, the job postingâs reference number, and a brief synopsis of why you feel you would be a great fit for the role.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.