Customer Service

2 weeks ago

Yellowknife, Canada Det'on Cho Corporation Full time

Who We Are:

Det'on Cho Management LP is an investment company with 21 diverse and wholly owned and joint venture companies serving our customers in the Northwest Territories and beyond.

What we believe

Our core beliefs form our company culture:

  • We believe work is important, and so is the ability to live your best life.
  • We believe profit is the inevitable result of doing the right things.
  • We believe skills can be trained, and attitude is everything.
  • We believe good teamwork makes us successful.
  • We believe our people should have the opportunity to grow.

What you will do

Help us attract and hire best talent Det'on Cho Group of Companies is seeking an individual who passionate about people to join our team as the Customer Service & Mobile Store Attendant.

This role for focuses on Customer service and Inventory at a Mobile Store on site at Giant Mine. It will require a level of skill based on the situation and site working requirements.

This role requires the individual to provide professional customer service in a fast-paced environment and maintain a clean and orderly mobile store of inventory. This will require the ability to work with computers, and must possess the ability to work with customer to problem solve to find solutions and communicate with applicable team members when required.

A Day in the Life

Reporting to the Director of Projects, your job duties include:

  • Consistent communication with management team to support customer needs on-site
  • Count and put a way stock items in an orderly fashion in mobile store
  • Examine and inspect items for wear, defects and expired product, reporting any damage to Edmonton team
  • Cycle counting of inventory
  • Confer and correspond with management team to rectify problems, such as damages, incoming shipment issues, non-conformances within systems team
  • Maintain a clean work area and mobile store at customer site
  • File all paperwork as required and directed
  • Follow all company processes and policies with regards to proper company procedures surrounding role and responsibilities
  • Other duties as assigned

What You Bring

  • Valid Class 5 Drivers License
  • Clean Drivers Abstract
  • Proficient Computer Skills
  • Ability to follow company processes, policies and procedures
  • Ability to work remotely under little supervision
  • Ability to lift a minimum of 50 pounds
  • Strong sense of customer service
  • Strong interpersonal and communications skills and the ability to work as a team member
  • Strong understanding of the business needs and priorities of the Company
  • Possess the physical requirements to perform the job;
  • Possess a good work ethic, a positive attitude and the ability to work in Team;
  • Experience working in a multicultural environment;
  • Strong ability to effectively communicate in English (oral and written).
  • Current Standard First Aid Certificate, would be an asset
  • Familiarity with Yellowknives Dene language, culture and way of life would be highly beneficial.

What we offer

In addition to a competitive salary and a great work environment, Det'on Cho Management LP also offers a generous benefits package, including:

  • Extended health, dental, vision, and prescription drug coverage
  • Employee Assistance Program
  • Health and Wellness Program
  • Group Life Insurance and Employee Accidental Death & Dismemberment coverage.
  • Matching Registered Pension Plan (RPP)
  • Retirement Savings Plan and Tax-Free Savings Account (TFSA) optional
  • Vacation, Personal, and Sick Leave
  • Career Development and Training Programs

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