Customer Service Representative

3 weeks ago

Yellowknife, Northwest Territories, Canada Bureau Veritas Full time

Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo?

If you want to make a difference and love being surrounded by the best and the brightest minds, Bureau Veritas Canada might be the place for you

Here are our Core Values:

Trusted

Responsible

Ambitious & Humble

Open & Inclusive

If these values resonate with you, Bureau Veritas is looking for a

Job Title: Service Center Customer Service Representative

Reports to: Service Center Supervisor / Western Logistics Manager

Department: Sample Logistics

Location: Yellowknife, NWT

Full Time Contract May December 2024

Basic Purpose:

Sample receipt, preparation of supplies and shipping related duties for all clients in support of the Sample Logistics Team. This position also includes administrative functions.

Key Accountability/Responsibilities:


• Greet all clients in a friendly, positive manner


• Receive all external client samples


• Repack samples and arrange for shipments of all samples to the fixed labs.


• Tracking shipments and escalating and investigating when issues arise


• Coordinate with external providers such as courier services and hot-shots when required


• Ensure proper daily communication of sample shipments to the fixed labs


• Prepare bottle orders requests and coordinate delivery of bottle orders


• Recognize routine and non-routine problems and escalate to the Supervisor


• Ensure supply inventories are maintained


• Maintain working area in a clean, safe and an organized manner


• Ensure that all client requests are dealt with in a timely manner and escalated when needed


• Proactively ensure overall satisfaction of regional client base including communication to customer service and supervisor as appropriate


• Work closely with outside sales staff to grow Bureau Veritas's market share with existing and new clients


• Monitor/Calibrate the temperatures of fridges, thermometers and temperature guns


• Adhere to Bureau Veritas' quality systems QA/QC, SOPs and external accreditation requirements.


• Adhere to Bureau Veritas' safety policies.


• On call responsibilities may be required based on location


• All other responsibilities as assigned

Skills and Knowledge:


• High School Diploma


• Experience in a laboratory environment is considered an asset


• Ability to lift up to 40 lbs


• Excellent attention to detail


• Strong communication skills (both written and verbal).


• Strong computer skills (Microsoft Word, Excel, Outlook etc.)


• Ability to work independently as well as engage others when required in escalation of concerns to meet the client needs or to best manage client disappointments


• Energetic and keen with a positive attitude who thrives in a fast-paced environment where multi-tasking, prioritizing and adapting to changes are required

Working Conditions:


• High level of work production in fast-paced lab environment


• Flexible working hours, overtime and shift work, on call duties in some locations


• Changing priorities and balancing workload to meet tight deadlines


• Some lifting and carrying (up to 40 lbs) and may involve long periods of standing


• Hazardous materials are handled using established safety procedures and appropriate equipment

Bureau Veritas is proud to be committed to providing fair and competitive pay as well as extensive health and wellness benefits package for eligible full-time employees.

The salary range for this role is $19-$20

Pay within this range varies by work location and may also depend on job-related knowledge, skills, experience, and market location.

Additional Benefits Include:

Top-Tier Health, Dental, and Vision

Paid Time Off, Statutory Holidays, and up to 8 hours of volunteer time off

Life Insurance & AD&D

STD & LTD Coverage

Company RRSP match

Employee Assistant Program (EAP)

Professional Development through Tuition Reimbursement

Join us at Bureau Veritas, where your well-being and professional growth are our top priorities.

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