Customer Service Agent

3 weeks ago

Yellowknife, Canada Canadian North Full time

Our airline is passionate about our mission to meaningfully improve the lives of our people, our customers, and the communities we serve.

When you join Canadian North, you are joining a team of highly experienced, dedicated, and caring aviation professionals. We provide essential passenger and cargo services to 25 communities within Nunavut, Nunavik and the Northwest Territories, as well as Southern hubs in Ottawa, Montreal and Edmonton.

**Customer Service Agent** Ref. # C556178**:
**Position(s) Available**: 1 (Full Time)

**Closes**: 2023/05/18

**Location**: Yellowknife

**Other Details**: Reporting to Manager, Customer Service

**Level**: As per the UNIFOR Collective Agreement
- In accordance with UNIFOR Collective Agreement

**Benefits**:
Benefits vary by position. All Canadian North employees are eligible for:

- Health, Dental, and Wellness benefits
- Free/reduced rate flight & cargo privileges
- Retirement plan
- Referral program

**Duties and Responsibilities**:

- Process passengers;
- Make reservations;
- Compute fares;
- Disseminate information;
- Respond to travel agency inquiries;
- Assist passengers with mobility and special needs;
- Issue tickets and process sales reports for deposit;
- Assemble, control and transmit reservations and passenger data;
- Administer Staff Travel and employee travel both business and pleasure;
- Maintain records as required;
- Process baggage;
- Process claims for damaged or missing baggage;
- Record flight arrival and departure times;
- Conduct radio communications with the aircraft;
- Provide load data;
- Assist the Cargo/Ramp Attendant if so required with the processing of carry-on baggage, placement of cones etc, would not be required to load plane;
- Perform other duties and functions related to the foregoing;
- Other duties as assigned.

**Skills and Qualifications**:
Include, but not limited to, the following minimum skills and qualifications:

- High school diploma or equivalent related experience;
- 1 year of customer service experience;
- Possess a working knowledge of Sabre System;
- Demonstrated proficiency in Microsoft Office (Word, Excel, Outlook) with high typing accuracy;
- Bilingual in English/French or English/Inuktut;
- Possess a knowledge of passenger check-in and baggage handling;
- Must be familiar with all aspects paperwork/documentation for all passenger service functions;
- Must possess strong communication, and interpersonal skills;
- Proven customer service skills;
- Works well in team environment;
- Experience in handling passengers with mobility needs;
- Must be adept at handling multiple tasks, and prioritizing duties;
- Willing to assist in all areas of passenger services;
- Willing to work irregular hours of operation and shift work;
- Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

Canadian North Human Resources Department
**Fax**: 613-254-6280

This advisory was posted on May 11, 2023.

**Equal Opportunity Employment**:
**About Us**:
Canadian North is 100% Inuit-owned by Makivik Corporation and the Inuvialuit Development Group. We serve an incredibly small and widely dispersed customer base, which represents less than 1% of the population in Canada. Our flights enable the movement of people, food, and medicine, while providing access to crucial medical care and government services.

Nearly all of the communities we serve have no road or rail access, meaning the residents are completely dependent on air service for all aspects of life. We are uniquely equipped to meet this challenge head on with our diverse fleet of aircrafts capable of serving in varied environments from snow to ice to gravel.

One-third of the Canadian North team live and work in the Arctic with around 200 Inuit contributing to all areas of our organization, including as board members and senior leadership.

Our mission is to meaningfully improve the lives of our people, our customers, and the communities we serve. Our vision is to be respected within Canada’s North as a dynamic and caring airline, diversifying to serve other geographies and markets by leveraging our skills and resources. Our values are safety, integrity, teamwork, innovation, service excellence, community, and respect.

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