Customer Service Agent

8 months ago


Yellowknife, Canada GAT Ground Support Canada Full time

**Summary**:
The Customer Service Agent (CSA) provides all passenger/customer services as contracted by the customer including reservations, ticketing, baggage processing, terminal/gate check-in, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.

**Job Duties**:

- Checks passengers in at ticket counter and gate and hands out boarding passes for outgoing flights
- Actively participates in the Safety Management System (SMS)
- Inspect and verify passenger documentation
- Checks passenger baggage and places bag tags on them at the ticket counter for appropriate destination
- Coordinates ticket counter activities with those on the ramp regarding baggage handling to assure that all bags get on the outgoing flight
- Handles customer complaints regarding ticketing and baggage handling when problems arise. (i.e. lost baggage, lost/misplaced tickets, canceled flights or delayed flights)
- Makes announcements regarding flight activity at gate or over airport’s general PA system
- Answers passenger inquiries regarding flight schedules, fares, space availability for a particular flight and other questions that may arise
- Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
- Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
- Communicates with flight crew on ground and via ground to air radio
- Maintains the level of service expectations of both the passenger and the airline customer at all times
- Comply with all federal, provincial, municipal, airport authority and carrier security requirements and SA’s SOPs and policies
- Participate in training to comprehend, implement, and maintain all quality objectives as stated in our Quality Management System to ensure delivery of desired levels of operational safety and security.
- All employees are responsible for ensuring quality control in their own activities.
- Cooperate fully with Inspectors to achieve quality inspection commitments
- Performs other duties as required
- ** Requirements**
- Must be at least 18 years of age
- High School diploma at a minimum
- Passionate about customer service
- Excellent communication skills (written and verbal)
- Commitment to continuous improvement
- Self-motivated and able to work independently
- Attentive to detail and numerate
- Must be able to type and learn airline specific computer reservation/ ticketing software
- Willingness to work in inclement weather
- Must be able to undergo a Criminal Record Check and obtain a Clear result, and be able to obtain airport security clearance
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Strong work ethic and positive team attitude
- ** Physical Requirements**
- Must be able to lift up to 50lbs (23kg)
- Must be able to stand, lift, bend, push and pull for an extended time
- Must be willing to work in all types of elevated noise levels within the airport environment
- ** Background Qualifications**
- Must be willing to work various shifts, weekends, or irregular shifts
- Computer skills required
- ** Requirements**
- Must be at least 18 years of age
- High School diploma at a minimum
- Passionate about customer service
- Excellent communication skills (written and verbal)
- Commitment to continuous improvement
- Self-motivated and able to work independently
- Attentive to detail and numerate
- Must be able to type and learn airline specific computer reservation/ ticketing software
- Willingness to work in inclement weather
- Must be able to undergo a Criminal Record Check and obtain a Clear result, and be able to obtain airport security clearance
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
- Strong work ethic and positive team attitude
- ** Physical Requirements**
- Must be able to lift up to 50 pounds
- Must be able to stand, lift, bend, push and pull for an extended time
- Must be willing to work in all types of elevated noise levels within the airport environment
- ** Background Qualifications**
- Must be willing to work various shifts, weekends, or irregular shifts
- Computer skills required

Flight passes

Career advancement opportunities

**About GAT Ground Support Canada**:
GAT is a leading Ground Service provider to the airlines. Our additional line of business is Sky Cafe, Airline Catering. We are a growing company with opportunities for growth and career advancement


  • Customer Service Agent

    7 months ago


    Yellowknife, Canada GAT Airline Ground Support Full time

    Job Summary As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This...


  • Yellowknife, Canada Strategic Aviation Services Ltd. Full time

    Come join the exciting world of aviation!! Established in 2006, our company provides multi-functional aviation services offering passenger, cargo and ground support with a focus on safety and quality. For us, success lies in delivering peace of mind to our customers, and we are passionate about ensuring their needs are met - on time, every time. Do you have...


  • Yellowknife, Canada SSi Canada Full time

    Location: Remote, Kanata, or Yellowknife WHAT DOES SSI CANADA DO? SSi designs, builds, and operates telecommunications networks in Canada’s North. SSi’s mission is to provide high quality, high capacity and affordable broadband connectivity to remote or isolated First Nations communities. Being the North’s premier broadband and mobile wireless...


  • Yellowknife, Canada Strategic Aviation Services Ltd. Full time

    Come join the exciting world of aviation!! Established in 2006, our company provides multi-functional aviation services offering passenger, cargo and ground support with a focus on safety and quality. For us, success lies in delivering peace of mind to our customers, and we are passionate about ensuring their needs are met - on time, every time. Do you have...

  • Leasing Agent

    2 weeks ago


    Yellowknife, Canada Midwest Property Management Full time

    **Welcome to Midwest!** Privately held and rooted in Western Canada for over 60 years, we manage quality residential rental properties in Alberta, British Columbia and the North West Territories. We are committed to providing the best value and quality for our residents by consistently maintaining our properties and delivering excellent customer service....

  • Leasing Agent

    2 weeks ago


    Yellowknife, Canada Midwest Property Management Full time

    Yellowknife, NT, CAN - Full Time **Welcome to Midwest!** Privately held and rooted in Western Canada for over 60 years, we manage quality residential rental properties in Alberta, British Columbia and the North West Territories. We are committed to providing the best value and quality for our residents by consistently maintaining our properties and...

  • Ramp Agent

    3 weeks ago


    Yellowknife, Canada GAT Ground Support Canada Full time

    **Summary**: Ramp Agents are responsible for facilitating the turnaround of aircraft (arrivals and departures). Ramp Agents, under the guidance of Lead GSA’s direct aircraft into the gate, load, unload and sort all luggage and freight, de-ice the aircraft, service lavatories, fill the aircraft’s portable water supply and direct the aircraft during gate...

  • Ramp Agent

    8 months ago


    Yellowknife, Canada GAT Airline Ground Support Part time $20 - $21

    Air Canada flight passes!!!5 per year can be used for 5 trips individually OR you can use them for family members travelling with you.Westjet Flight Passes!!Paid Training!!Advancement opportunties!!Summary:Ramp Agents are responsible for facilitating the turnaround of aircraft (arrivals and departures). Ramp Agents, under the guidance of Lead GSA’s direct...

  • Ramp Agent

    7 months ago


    Yellowknife, Canada GAT Ground Support Canada Full time

    **Air Canada flight passes!!!** **5 per year can be used for 5 trips individually OR you can use them for family members travelling with you.** **Westjet Flight Passes!!** **Paid Training!!** **Advancement opportunties!!** **Summary**: Ramp Agents are responsible for facilitating the turnaround of aircraft (arrivals and departures). Ramp Agents, under...

  • Leasing Agent

    7 months ago


    Yellowknife, Canada Nova GOC Full time

    Responsibilities: - Greet and assist prospective tenants in a professional and friendly manner - Conduct property tours and showcase available units to potential renters - Provide accurate information about rental rates, lease terms, and property amenities - Prepare lease agreements and ensure all necessary documents are completed accurately - Collect rent...


  • Yellowknife, Canada First Nations Bank of Canada Full time

    **NOW HIRING!** **Customer Service Representative, Yellowknife Branch** - **Permanent Full-time**_ **About Us** First Nations Bank of Canada is a federally chartered bank primarily focused on providing financial services to the Indigenous marketplace in Canada. Over 87% Indigenous owned and controlled, FNBC is a leader in advocating for the growth of the...


  • Yellowknife, Canada Staples Canada Full time

    : 1227444 **Position Summary**: Highly focused on sales generation of merchandise/services within the Service Centre and Copy Centre while demonstrating a high degree of customer awareness and ensuring exceptional customer satisfaction with an accurate, expedient return/exchange/purchase process. Responsible for knowing and understanding the operations of...


  • Yellowknife, Northwest Territories, Canada Walmart Canada Full time

    Walmart Canada is a leader in the retail industry, and we are seeking talented individuals to join our team as Customer Experience Associates.About the RoleThis role offers an estimated salary of $24.50 per hour, making it an attractive opportunity for those looking to grow their career or simply seek a great place to work part-time.Job DescriptionAs a...


  • Yellowknife, Canada YK XO FASHION STREET Full time

    Responsibilities Key Responsibilities: Deliver exceptional customer service. Assist in visual merchandising and maintaining store tidiness. Stay informed about the latest sales and promotions. Handle transactions at the cash register. Comply with all company policies. Perform additional duties as delegated by the management team. Position title;...


  • Yellowknife, Canada Weaver & Devore Trading Ltd. Full time

    **Work setting**: - Relocation costs not covered by employer - Confectionery/corner store - Retail business **Tasks**: - Operate cash register - Process money, cheques and credit/debit card payments - Scan items - Receive payment for goods or services - Suggestive selling - Stock shelves and clean counter area - Greet customers - Wrap or place merchandise...


  • Yellowknife, Canada City of Yellowknife Full time

    Join our City Hall Customer Service and Finance Team! The City of Yellowknife is currently seeking an enthusiastic and motivated individual to assume the position of Customer Service Representative I working at the front desk in City Hall. Under the direct supervision of the Supervisor, Customer Service, the incumbent works as part of a team that is...


  • Yellowknife, Northwest Territories, Canada GAT Airline Ground Support Full time

    About the Role: We are seeking a highly motivated and detail-oriented Ramp Agent to join our team at GAT Airline Ground Support. As a Ramp Agent, you will be responsible for facilitating the efficient turnaround of aircraft, ensuring the safe and secure handling of passengers, baggage, and cargo.Key Responsibilities:Marshal aircraft on the ramp, directing,...

  • Leasing Agent

    7 months ago


    Yellowknife, Canada Nova GOC Full time

    Responsibilities: - Greet and assist prospective tenants in a professional and friendly manner - Conduct property tours and showcase available units to potential renters - Provide accurate information about rental rates, lease terms, and property amenities - Prepare lease agreements and ensure all necessary documents are completed accurately - Collect rent...


  • Yellowknife, Canada Super 8 Yellowknife Full time

    Job DescriptionJob title: Room AttendantResponsible to: Housekeeping SupervisorTo clean and stock allocated guest rooms to ensure Holloway’s high standards of cleanliness and presentation resulting in guest satisfaction.MAIN DUTIESClean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or...

  • Protective Services

    8 months ago


    Yellowknife, Canada Risk Control Canada Full time

    **Security Team Member - Yellowknife** **Starting $20.00 /Hr** *Pay is based on the designated contract each staff member is assigned to. We offer a competitive wage and benefits for eligible employees Part-time & Full time positions available Uniform provided - **Preference given to Former/Current Law enforcement and Military; however, individuals with...