Coordinator, Customer Service

2 weeks ago

Yellowknife, Canada Canadian North Full time

**Other Details**: Reporting to Manager, Customer Service

**Level**: As per the UNIFOR Collective Agreement
- In accordance with UNIFOR Collective Agreement

Skills and Qualifications

Include, but not limited to, the following minimum skills and qualifications:
High school diploma or equivalent related work experience i.e. travel tourism education, customer service/airline experience, etc.;
1 year of previous related experience combined with 1-year previous supervisory experience;
Must possess a working knowledge of the Sabre Computer System;
Possess a knowledge of passenger check-in and baggage handling;
Solid knowledge of passenger service, ticket counter related procedures, and airport functions;
Strong Leadership skills, previous leadership experience considered an asset;
Excellent Customer Service Skills & training;
Fluently bilingual in English and French or English and Inuktitut;
Must be familiar with all aspects paperwork/documentation for all passenger service functions;
Solid organizational skills, problem solving skills, decision making skills, and prioritizing skills;
Strong interpersonal and communication skills for internal and external customers;
Working knowledge of Windows, Excel and Word;
Must possess strong communication, and interpersonal skills;
Experience in handling passengers with mobility needs;
Willing to assist in all areas of passenger services;
Willing to work irregular hours of operation and shift work;
Must pass the benchmark level proficiency test;
Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

**Responsibilities**:
Provide peer leadership, support and direction to the Customer Service Agents for daily operations;
Provide input into Employee scheduling and assignment, on the job training and instruction;
Ensure that Company policies and procedures are adhered to;
Process passengers and baggage;
Make reservations and compute fares;
Disseminate information;
Assist passengers with mobility and special needs;
Issue tickets/airway bills and process sales reports for deposit;
Assemble, control and transmit reservations and passenger data;
Administer Interline and employee travel for both business and leisure;
Maintain records as required;
Process claims for damaged or missing baggage;
Record flight arrival and departure times;
Conduct radio communications with the aircraft;
Process weight and balance and load control data;
Process shipment and reception of all cargo;
Perform load service duties;
Other duties as assigned.

Is this the job for you?

Canadian North Human Resources Department

**Fax**: 613-254-6280

This advisory was posted on January 16, 2023.

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