Customer Service Representative

2 months ago

Brossard, Canada Randstad Canada Full time
Are you passionate about customer service? Are you looking for a new challenge on Montreal's South Shore? Are you interested in electromechanics and/or mechanics?

I've got the job for you A company specializing in sanitation products and equipment is looking for its new customer service representative

Position: Customer Service Representative
Industry: Manufacturing
Salary: $21-$28.03
Condition : Permanent, Monday to Friday 8h30 -17h30
Training: 3 months 8h00 - 17h00

Advantages
The benefits of this customer service representative role are :

Insurance (long-term disability, dental, medical/paramedical and life)
Employee discount
Social activities
Seniority recognition gifts
Employer-sponsored RRSP
Floating vacations
Opportunity for advancement
Dynamic team

Responsibilities
Responsibilities include:

Be responsible for the entry of service calls nationally;
Carry out the necessary diagnostics and/or evaluations related to parts and after-sales service in conjunction with technicians and representatives;
Address customer issues to determine the nature and cause of problems;
Advise suppliers, customers and company employees of warranty and return policies;
Access price and customer databases to ensure efficient service;
Participate in training sessions and new equipment launches.

Qualifications
Qualifications are:

Bilingualism (French and English), oral and written; (as customers are located across Canada and do not all speak French)
Good communication and customer service skills over the phone;
Good organizational skills, both in terms of work methods and time management;
General computer skills (Microsoft Office suite);

Summary
Is this job for you?

Send us your updated CV to julien.hemond@randstad.ca or apply here directly

We look forward to meeting you

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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