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Bilingual Customer Service Representative

2 months ago

Brossard, Canada Randstad Canada Full time
Our client is looking for a Customer Service Representative to play a vital role in their Rewards and recognition Program Campaign. Working remotely, you will be the first point of contact for customers' inquiries, handling inbound calls. Are you personable and always wanting to go above and beyond for customers? If so don't miss out on this amazing opportunity

This exciting role involves not only delivering exceptional service but also promoting and supporting our clients' rewards programs.

- Work Environment: Work comfortably from home with a fully remote setup
- Training: Get ready with an online training program to equip you for success.
- Schedule: Commit to a 5-day, 37.5-hour workweek; part-time options are not available.
- Availability: Be available Monday to Friday from 8 am to 8 pm and Saturday from 8 am to 5 pm.
- Salary: Earn $18- $22 per hour.

Advantages
Advantages of Being a Remote Bilingual Customer Service Representative for the Rewards Campaign:

- Enjoy the convenience of a 100% remote position, allowing you to work from the comfort of your own space
- 2 weeks of vacation
- Receive equipment and thorough classroom-style training, including a nesting period to ease into your role.
- Explore the potential for permanent placement and growth within a reputable company, opening doors to career advancement.
- Benefit from ongoing coaching and training, ensuring your skills are up-to-date and allowing you to excel in your role.
- Eligible for Health and Wellness benefits upon completing probationary period.

Responsibilities
What Will You Do?

-Manage incoming customer interactions through various channels, addressing questions and resolving issues related to client services, products, and the rewards program.
- Document and annotate customer interactions and provide assistance with navigational queries.
- Educate and promote the benefits of our rewards program to customers, encouraging active participation and engagement.

Qualifications
Qualifications for Success in the Role:

- Exceptional fluency in both French and English, with strong communication skills in both languages.

- Tech Skills: Proficient in using software and tools to manage customer interactions efficiently.

- Customer Service Experience: Minimum 1 year of hands-on experience in customer service, including call handling and resolving inquiries. Call center experience is an asset

- Strong ability to troubleshoot issues and provide timely solutions to customer concerns.

- Internet Connectivity: Wired internet connection is required (no WiFi)

- Must have the willingness to help customers.

Summary
**Join Our Team - Apply Now ***

Are you the perfect fit for this role? Are you ready to contribute to a leading company's success? Send us your updated CV with the subject "Remote Bilingual Customer Service / Rewards" to: katisha.gilbert@randstad.ca

We eagerly anticipate receiving your resume.

Additionally, if you know individuals interested in similar positions, feel free to share our contact details; we'd love to connect with them

We are here to assist you in seizing this opportunity

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.