Digital Customer Service Representative

4 months ago

Brossard, Canada BIRKENSTOCK CANADA Full time

**Job Description - Digital Customer Service Representative** **- Birkenstock Canada**

At Birkenstock, our business is a reflection of our passion and commitment for our products, an appreciation of their heritage and a genuine belief in their benefits. Through quality products that are comfortable, unique and timeless, we deliver “Happiness & Satisfaction” while being respectful of the world around us.

In order to deliver on our mission, we need high quality people. We are looking for talented people who share our values of accountability, responsiveness, excellence, teamwork, respect, integrity and a positive attitude.

**Job Title**: Digital Customer Service Representative

**Reports to**: Cheryl Bailey, Team Lead Digital Customer Service

**Overview**:
The customer service representative contributes to department Service Level Agreement (SLA) goals and meets individual SLA goals. Uses and is proficient in all tools, documentation and systems available to make the customer experience optimal. Leverages product and company policy knowledge as well as establishing relationships with our customers by performing the following responsibilities:
**CAN Responsibilities**:

- Provides outstanding service and a seamless and friendly experience to customers covering topics such as order placement, product inquiries, inventory availability, returns and exchanges, payment options and shipping policies
- Provides product education to customers and offers alternative product choices and options when needed
- Liaises with ecommerce fulfillment center to manage order exceptions
- Works closely with Manager or Lead and escalates any customer issues or operational exceptions

**Position Requirements/Qualifications**:

- Some college or technical school or related call center experience.
- Fluent in both French and English a must.
- Experience in a high volume multi
- channel call center a plus.
- Able to work a flexible schedule including holidays, overtime and Saturdays, when needed.
- Strong phone and customer service skills.
- Comfortable in working in multiple systems (order management system, communication software, website, carrier tracking etc.)
- Basic knowledge of MS Excel, Word and Outlook.
- Ability to use effective questioning techniques to get to the root cause/question as quickly as possible in order to understand and resolve issues.
- Must have excellent interpersonal communications skills and ability to work effectively with all personnel in the office as well as various customer personality types to meet their needs.
- Proven ability to multi-task as well as plan and prioritize workloads, both independently and in a team environment, with mínimal supervision.
- Friendly, courteous, service-oriented, professional, outgoing
- Remain calm and professional with the ability to deescalate in stressful situations
- Detail oriented while looking for practical solutions and consistently maintaining a positive attitude.
- Team player with a “can do” attitude that can work in a fast-paced environment.
- Ability to expertly and assertively market and sell company’s brand and products.
- Ability to make practical and sound decisions independently and contribute recommendations for resolution of issues to management.
- Fashion/Footwear Industry Experience an asset

**___________________________________________**

**Description de l’Emploi - Représentant du Service à la Clientèle Numérique - Birkenstock Canada**

Chez Birkenstock, notre entreprise est le reflet de notre passion et de notre engagement pour nos produits, une appréciation de leur héritage et une véritable croyance en leurs avantages. À travers des produits de qualité, confortables, uniques et intemporels, nous livrons « Le Bonheur et la Satisfaction » tout en étant respectueux du monde qui nous entoure.

Afin de mener à bien notre mission, nous avons besoin de personnes de hauts qualités. Nous recherchons des personnes talentueuses qui partagent nos valeurs de responsabilité, de réactivité, d'excellence, de travail d'équipe, de respect, d'intégrité et d'attitude positive.

**Titre d’emploi**: Représentant du Service à la Clientèle Numérique

**Sous la responsabilité de** : Cheryl Bailey, Team Lead Digital Customer Service

**Aperçu**:
Ce poste est principalement responsable du traitement d'un volume élevé de contacts d'appels entrants, de courriels et de clavardage en direct pour un centre de contact de commerce électronique. S'assurer que nos clients reçoivent le service à la clientèle le plus efficace et le meilleur de sa catégorie en utilisant d'excellentes compétences en communication et des techniques téléphoniques. Contribue aux objectifs de l'accord de niveau de service (SLA) du département et atteint les objectifs individuels de SLA, pour les besoins spécifiques du téléphone et de courriels. Utilise et maîtrise tous les outils, la documentation et les systèmes disponibles pour optimiser l'e

  • Customer Service Representative

    7 months ago

    Brossard, Canada BMO Financial Group Full time

    2140 boulevard Lapiniere Brossard Quebec,J4W 1L8 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Customer Service Representative

    6 months ago

    Brossard, Canada BMO Financial Group Full time

    8245 boul Taschereau, B20 Brossard Quebec,J4Y 1A4 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Customer Service Representative

    2 months ago

    Brossard, Quebec, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a skilled Customer Service Representative to join our team at beBee Professionals in Brossard. In this role, you will be responsible for taking customer orders, preparing food items, and ensuring excellent customer service at our food counter.Key Responsibilities:Greet customers and take their orders efficiently.Prepare food items according to...

  • Customer Service Representative

    2 months ago

    Brossard, Canada Physiothérapie Universelle Full time

    **CUSTOMER SERVICE REPRESENTATIVE** Lifemark is a physiotherapy and rehab organization that employs a multi-disciplinary and holistic approach to provide our patients with the highest level of quality and compassionate care.**Responsibilities include**: - Answering the telephone, greeting, and assisting clients - Responding to inquiries and helping clients...

  • Customer Service Representative

    2 months ago

    Brossard, Quebec, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Brossard is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, managing customer transactions, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and...

  • Customer Service Representative

    6 months ago

    Brossard, Canada Scotiabank Full time

    Requisition ID: 183064 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate/ Quartier DIX30/ Permanent/ Part-time 18.75h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is...

  • Customer Service Representative

    12 hours ago

    Brossard, Quebec, Canada beBee Professionals Full time $30,000 - $45,000

    In beBee Professionals, we are seeking an accomplished Customer Service Representative to contribute to our team in Brossard. In this key role, you will provide exceptional support to customers, addressing their inquiries and resolving any issues they may encounter.Key Responsibilities:Respond to customer inquiries via various communication channels.Provide...

  • Customer Service

    6 months ago

    Brossard, Canada Peluche Brossard Full time

    Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and support. This is an excellent opportunity to utilize your communication and problem-solving...

  • Customer Service Representative

    6 months ago

    Brossard, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Customer Service Representative

    6 months ago

    Brossard, Canada Scotiabank Full time

    Requisition ID: 198017 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate/ Quartier Dix30/ Permanent/ Part-time 18.75h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is...

  • Customer Service Representative

    3 weeks ago

    Brossard, Quebec, Canada Randstad Full time

    Job OverviewWe are seeking a skilled Customer Service Representative to join our team at a leading corporate property management company. This is an exciting opportunity for a motivated individual who enjoys varied days and is passionate about delivering exceptional customer service.About the RoleAs a Customer Service Representative, you will be responsible...

  • Customer Service Representative

    4 days ago

    Brossard, Quebec, Canada Randstad Full time

    About Our Client">Our client is a leading company in corporate property management, specializing in the real estate and commercial sectors.">Job Summary">We are seeking a highly motivated and bilingual customer service representative to join our team. As a customer service representative, you will be responsible for providing exceptional support to clients...

  • Customer Service Ambassador

    3 months ago

    Brossard, Quebec, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Brossard, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate and informative...

  • Customer Service Representative

    3 months ago

    Brossard, Quebec, Canada beBee Professionals Full time $25,000 - $35,000

    Job SummaryWe are seeking a skilled and friendly Cashier to join our team at beBee Professionals in Brossard. As a Cashier, you will be responsible for managing customer transactions, providing excellent customer service, and maintaining a clean and organized checkout area.Key ResponsibilitiesProcess customer purchases and handle cash, credit, and debit...

  • Technical Service Representative

    6 months ago

    Brossard, Canada Sani Marc Inc Full time

    **Technical service representative**: Emploi - Permanent Full-time - **Agent/Clerk - Customer service** Succursale: Brossard -Brossard Quebec J4Y 2P3 **As soon as possible**Schedule: Monday to Friday (Day) **Salary**:40 001$ - 50 000$ **Description: **Working at Sani Marc means**: - ** Taking responsibility** and control of your files by doing whatever...

  • Customer Service Representative

    3 months ago

    Brossard, Canada Vishal Dhawan Enterprises Full time

    **Description**: - Processing of customer's sales order with accurate entry. - Support customers by providing information, sales order shipment follow-up. - Establish and manage standing orders. - Answering and actioning inbound calls **Requirements**: - 1 year of customer service experience - English required! - Intermediate skills with Microsoft...

  • Service Excellence Representative

    2 months ago

    Brossard, Quebec, Canada beBee Professionals Full time $30,000 - $45,000

    We are looking for a highly skilled Service Excellence Representative to join our team at beBee Professionals. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and providing information about our products and services.Key Responsibilities:Handle customer inquiries and...

  • Représentant Ventes

    4 months ago

    Brossard, Canada Ubiweb Full time

    **Consultant Digital / Représentant des ventes** **Qui nous sommes** Nous sommes Ubiweb, l'agence de marketing numérique qui connaît la plus forte croissance au Canada. Nous offrons des solutions numériques aux petites et moyennes entreprises. Nous sommes également des gens passionnés qui cherchons à avoir un impact positif sur la business de nos...

  • Teller/customer Service Representative

    6 months ago

    Brossard, Canada click exchange inc Full time

    **About us** click exchange inc is a small business in Brossard, QC J4W 2T5. We are professional, agile, and professional. Our work environment includes: - Modern office setting - Food provided DOIT avoir 2 ans d'expérience de travail au Québec pour postuler à cet emploi Description de l'emploi Click exchange est une société de change en...

  • Customer Service Representative

    6 days ago

    Brossard, Quebec, Canada Virgin Plus Full time

    Company OverviewVirgin Plus is a leading provider of innovative telecommunications services, dedicated to delivering exceptional experiences to its members. Our award-winning retail sales team is committed to helping customers find the best solutions for their needs.