Customer Service Representative

6 months ago

Brossard, Canada BMO Financial Group Full time

8245 boul Taschereau, B20 Brossard Quebec,J4Y 1A4

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:

- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).

**Compensation and Benefits**:
$32,600.00 - $44,000.00

**Pay Type**:
Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the

  • Customer Service Representative

    1 month ago

    Brossard, Quebec, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a skilled Customer Service Representative to join our team at beBee Professionals in Brossard. In this role, you will be responsible for taking customer orders, preparing food items, and ensuring excellent customer service at our food counter.Key Responsibilities:Greet customers and take their orders efficiently.Prepare food items according to...

  • Customer Service Representative

    4 weeks ago

    Brossard, Canada Physiothérapie Universelle Full time

    **CUSTOMER SERVICE REPRESENTATIVE** Lifemark is a physiotherapy and rehab organization that employs a multi-disciplinary and holistic approach to provide our patients with the highest level of quality and compassionate care.**Responsibilities include**: - Answering the telephone, greeting, and assisting clients - Responding to inquiries and helping clients...

  • Customer Service Representative

    1 month ago

    Brossard, Quebec, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Brossard is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, managing customer transactions, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and...

  • Bilingual Customer Service Representative

    2 weeks ago

    Brossard, Quebec, Canada BMO Full time

    Customer Service Representative OpportunityWe are seeking a skilled Bilingual Customer Service Representative to join our team at BMO. This is an exciting opportunity for a motivated individual to work in a dynamic and fast-paced environment, providing exceptional customer service to our clients.Key Responsibilities:Provide customer service to clients via...

  • Customer Service Representative

    6 months ago

    Brossard, Canada BMO Financial Group Full time

    2140 boulevard Lapiniere Brossard Quebec,J4W 1L8 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Digital Customer Service Representative

    3 months ago

    Brossard, Canada BIRKENSTOCK CANADA Full time

    **Job Description - Digital Customer Service Representative** **- Birkenstock Canada** At Birkenstock, our business is a reflection of our passion and commitment for our products, an appreciation of their heritage and a genuine belief in their benefits. Through quality products that are comfortable, unique and timeless, we deliver “Happiness &...

  • Customer Service

    5 months ago

    Brossard, Canada Peluche Brossard Full time

    Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and support. This is an excellent opportunity to utilize your communication and problem-solving...

  • Customer Experience Representative

    4 weeks ago

    Brossard, Quebec, Canada Rogers Communications Full time

    At Rogers Communications, we're looking for a talented Customer Experience Representative to join our retail team. As a Sales Associate, you'll play a key role in delivering exceptional customer experiences and promoting our brands.Key Responsibilities:Enhance the retail experience by providing best-in-class service and value-added solutions to...

  • Customer Service Ambassador

    2 months ago

    Brossard, Quebec, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Brossard, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate and informative...

  • Customer Experience Representative

    4 weeks ago

    Brossard, Quebec, Canada Rogers Communications Full time

    At Rogers Communications, we're looking for a talented Customer Experience Representative to join our retail team. As a key member of our team, you'll be responsible for delivering exceptional customer experiences in our stores. Your passion for technology and commitment to customer satisfaction will make you a valuable asset to our team.Key...

  • Customer Service Representative

    2 months ago

    Brossard, Quebec, Canada beBee Professionals Full time $25,000 - $35,000

    Job SummaryWe are seeking a skilled and friendly Cashier to join our team at beBee Professionals in Brossard. As a Cashier, you will be responsible for managing customer transactions, providing excellent customer service, and maintaining a clean and organized checkout area.Key ResponsibilitiesProcess customer purchases and handle cash, credit, and debit...

  • Customer Service Representative

    5 months ago

    Brossard, Canada BMO Financial Group Full time

    8245 boul Taschereau, B20 Brossard Quebec,J4Y 1A4 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Customer Service Representative

    5 months ago

    Brossard, Canada Scotiabank Full time

    Requisition ID: 183064 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate/ Quartier DIX30/ Permanent/ Part-time 18.75h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is...

  • Customer Service Representative

    6 months ago

    Brossard, Canada Scotiabank Full time

    Requisition ID: 181124 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate/ Quartier DIX30/ Permanent/ Part-Time 11.25h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is...

  • Customer Service Representative

    5 months ago

    Brossard, Canada Scotiabank Full time

    Requisition ID: 182387 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate/ Brossard/ Permanent/ Part-time 18.75h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to...

  • Technical Service Representative

    6 months ago

    Brossard, Canada Sani Marc Inc Full time

    **Technical service representative**: Emploi - Permanent Full-time - **Agent/Clerk - Customer service** Succursale: Brossard -Brossard Quebec J4Y 2P3 **As soon as possible**Schedule: Monday to Friday (Day) **Salary**:40 001$ - 50 000$ **Description: **Working at Sani Marc means**: - ** Taking responsibility** and control of your files by doing whatever...

  • Customer Service Representative

    2 months ago

    Brossard, Canada Vishal Dhawan Enterprises Full time

    **Description**: - Processing of customer's sales order with accurate entry. - Support customers by providing information, sales order shipment follow-up. - Establish and manage standing orders. - Answering and actioning inbound calls **Requirements**: - 1 year of customer service experience - English required! - Intermediate skills with Microsoft...

  • Customer Service Representative

    1 week ago

    Brossard, Quebec, Canada The Toronto-Dominion Bank (Canada) Full time

    About The Toronto-Dominion Bank (Canada)We are a leading global financial institution with a presence in Canada and the United States. Our mission is to provide exceptional customer experiences through our services.

  • Service Excellence Representative

    1 month ago

    Brossard, Quebec, Canada beBee Professionals Full time $30,000 - $45,000

    We are looking for a highly skilled Service Excellence Representative to join our team at beBee Professionals. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and providing information about our products and services.Key Responsibilities:Handle customer inquiries and...

  • Customer Service Representative

    3 weeks ago

    Brossard, Quebec, Canada McDonald's Full time

    About the RoleAs a member of our dynamic team, you will be the face of McDonald's, delivering exceptional guest experiences and exceeding customer expectations. Key Responsibilities• Greet guests, take orders, and process payments efficiently and effectively• Prepare and serve food and drinks to our customers• Maintain a clean and safe environment for...