Service Coordinator
3 weeks ago
AWC Process Solutions Ltd. is a distributor and integrator of industrial process equipment for a variety of industries including pulp & paper, water & wastewater, oil and gas, mining & metals, and chemical manufacturing. AWC is an exclusive distributor of industrial equipment for many world-class manufacturers of pumps, valves, motors & VFDs, and other equipment.
As a Service Coordinator, you will be responsible for a variety of tasks related to the successful execution of orders, projects, and repairs involving AWC's service group. AWC has a wide product offering and a diverse group of employees with varied skill sets, thus it is essential that our resources are coordinated and managed effectively to ensure that our timeline, safety, and quality objectives are met.
The Service Coordinator will report to the VP, Distribution and be responsible for all aspects of service and repair, including quoting, labor resource scheduling, shop supply procurement & supplier management, liaising with both clients and employees, and project management. At the same time, the creation and maintenance of a work environment that is both effective and rewarding for its members is paramount.
Act as the service writer for quotations and reports for repair services
O Generate RMAs and send to customers/account managers along with supporting documents (decontamination sheets) as required
O Generate, co-ordinate and distribute work orders to the service group as required
o Format shop reports into quotes and send to customers/account managers
O Procurement of parts and materials
Create and maintain a schedule for each job and ensure resource availability to meet due dates
Work closely with the applications team and Service Foreman to coordinate fabrication schedules and mitigate conflicts and delays
Perform a project management role as it relates to service orders for AWC's products and services for items such as component and system fabrication, rotating equipment repairs, and similar work. This involves managing labor input, procurement, maintaining timelines, coordination with office project managers, etc
Ensure required QA/QC documentation is generated and maintained
Develop and maintain relationships with vendors to procure shop supplies and outsourced services
A must…
Completion of High School
Post-secondary education in a technical field is an asset
Minimum 3 years on-the-job experience with technical products and services similar to those offered by AWC
Excellent oral and written communication skills in English including competence with the Microsoft Office suite
Decision making and problem-solving capabilities with a high degree of critical thinking and organizational skills
Ability to work under pressure, handle variable workloads, and meet deadlines
Ability to work with a diverse group of employees, vendors, and contractors
A strong technical aptitude
Positive attitude and eagerness to help others and learn new skills
Working Conditions:
Office environment
Fabrication shop environment
Warehouse environment
Various commercial and industrial sites of our customers and suppliers
The perks of working here…
Tuition Reimbursement
Base Salary + Commissions
Retirement Savings Plan
Employee Referral Program
FloWorks Cares Charity Program
This information indicates the general nature and level of work performed by associates in this role. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role. This description supersedes any previous or undated descriptions for this role. Management retains the right to add or change the duties of the position at any time. Questions about the duties and responsibilities of this position should be directed to the reporting Manager or Human Resources.
FloWorks is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or protected veteran status.
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