Service Coordinator

2 weeks ago

Langley, Canada Floworks International LLC Full time
Service Coordinator Job Description Service Coordinator Job Description

AWC Process Solutions Ltd. is a leading distributor and integrator of industrial process equipment for various industries, including pulp & paper, water & wastewater, oil and gas, mining & metals, and chemical manufacturing.

Job Summary

The Service Coordinator will play a critical role in the successful execution of orders, projects, and repairs involving AWC's service group. This position requires strong organizational and communication skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Act as the service writer for quotations and reports for repair services
  • Generate RMAs and send to customers/account managers along with supporting documents (decontamination sheets) as required
  • Generate, coordinate, and distribute work orders to the service group as required
  • Format shop reports into quotes and send to customers/account managers
  • Procurement of parts and materials
    • Create and maintain a schedule for each job and ensure resource availability to meet due dates
    • Work closely with the applications team and Service Foreman to coordinate fabrication schedules and mitigate conflicts and delays
    • Perform a project management role as it relates to service orders for AWC's products and services
    • Ensure required QA/QC documentation is generated and maintained
    • Develop and maintain relationships with vendors to procure shop supplies and outsourced services
Requirements
  • Completion of High School
  • Post-secondary education in a technical field is an asset
  • Minimum 3 years on-the-job experience with technical products and services similar to those offered by AWC
  • Excellent oral and written communication skills in English, including competence with the Microsoft Office suite
  • Decision making and problem-solving capabilities with a high degree of critical thinking and organizational skills
  • Ability to work under pressure, handle variable workloads, and meet deadlines
  • Ability to work with a diverse group of employees, vendors, and contractors
  • A strong technical aptitude
  • Positive attitude and eagerness to help others and learn new skills
Working Conditions
  • Office environment
  • Fabrication shop environment
  • Warehouse environment
  • Various commercial and industrial sites of our customers and suppliers
Benefits
  • Tuition Reimbursement
  • Base Salary + Commissions
  • Retirement Savings Plan
  • Employee Referral Program
  • FloWorks Cares Charity Program

This job description is intended to provide a general overview of the role and responsibilities. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role.

FloWorks is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or protected veteran status.

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