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Superintendent I
3 months ago
Requisition ID: 41806
Organization
Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.
Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.
Main Purpose and Function
Superintendent I’s are responsible for optimizing efficiency, managing budgets, presenting metrics, developing process improvements, ensuring that the needs of internal and external customers are met, and creating purpose and direction for their teams. Superintendent I’s are accountable for the scope, schedule and budget of project and program work within their respective areas of responsibility. Superintendent I’s are responsible for leading and developing front line staff. They must ensure every team member understands branch goals and objectives and enable the team to achieve them by providing guidance, feedback and training. Superintendent I’s must manage their teams in a safe and responsible manner ensuring they adhere to all regulatory obligations, safety procedures and branch policies.
This position is responsible for management and oversight of training and compliance-related initiatives within the Sanitation Services Branch. Planning, logistics and rigorous documentation are key aspects of the work. Working as part of a diverse team of Superintendents, the role works to create and facilitate an environment where continuous improvement and learning is fundamental to the identity of the branch, amongst both leadership and staff, with a goal of being known as a leader within the organization. This position will also provide coverage and additional support for operations superintendents, as needed.
The position reports to the Superintendent II, Integrated Response and is a member of the Leadership team. The position manages a team comprised of Compliance & Training Advisors, Driver Mentors, and other support staff. The position works closely with staff within the branch, across Engineering Services and other City departments, and members of the public and businesses including various service providers and contractors.
Specific Duties and Responsibilities:
Business Operations
- Reviews and develops annual plans, work priorities, schedules, and crew allocations to ensure resources and equipment are efficiently and effectively allocated and work outcomes are optimized
- Establishes work area process and workflows
- Ensures operational area activities are aligned to branch, Engineering and City strategic objectives
- Monitors budgets and maintains cost controls by analyzing and investigating variances, obtaining quotes and authorizing invoices
- Provides input with planning, reviewing and adhering to Operating and Capital Budget parameters depending on work area
- Provides input with the development, monitoring and communication of budget reports to ensure accuracy and transparency
- Manages budget variances within specific area of responsibility
- Creates, maintains, analyzes and makes recommendations using statistical branch data to support business and operational decisions
- Understands established branch metrics and assists in developing new metrics, as required, that can be used to manage and control business operations
- Develops, maintains and monitors services levels and resourcing plans for area(s) of responsibility
- Establishes targets for business and quality improvement
- Drives continuous improvement through an understanding of industry best practises with a focus on increasing efficiency, enhancing worker safety and engagement and improving quality of products and/or services
- Develops and maintains relationships with internal and external customers and liaises with City departments and partner branches (e.g. design and operating branches) to improve integration and ensure active collaboration
Supervision/Leadership/Engagement
- Models the behaviour expected of staff in work area; including collaboration, teamwork and respectful workplace behaviors
- Communicates branch objectives, requirements and rationale with staff, both orally and in writing
- Addresses employee and labour relations issues in a timely, fair and consistent manner using internal City resources, collective agreement provisions and City and Branch policies and programs
- Supports and adheres to the Attendance Management, Stay-At-Work and Return-To-Work programs
- Encourages workplace productivity, good attendance and morale by building engagement
- Manages the performance development process for direct reports including following the City’s established annual process, documenting and tracking
- Employs coaching, corrective action and discipline to deal with issues and non-performance; and escalates issues appropriately to the Superintendent II and Branch Manager
- Participates in the recruitment and selection process for new hires
- Ensures appropriate onboarding and training of new employees, including safety orientations
- Identifies team development and training gaps and assists in developing and implementing training plans that include a balance of both technical and non-technical skills
Safety
- Promotes a culture of safety within workgroup
- Ensures that all work is being performed in a safe manner at all times and adheres to Branch Safe Work Procedures and Organizational Health & Safety regulations
- Identifies safety concerns and addresses them quickly with appropriate training, guidelines or policies
- Escalates all safety issues
- Participates in Branch Safety Committee Meetings
- Participates in Branch Safety Audits
- Participates in Branch Safety Inspections
- Works collaboratively with Driver Services to ensure driver training and safety programs are in place
- Performs accident investigations
- Collaborates with Occupational Health and Safety to assist in organizational safety initiatives
Other
- Leads branch initiatives, projects and/or programs employing standard Engineering project management principles
- Ensures standard project/program processes are followed, documentation is maintained, and regular status reporting occurs
- Aligns branch practices with Engineering PMO, Supply Chain, Finance and HR policies, processes and work flows
- Understands regulatory obligations and ensures compliance
Branch Specific
- Develops and manages branch training and compliance programs including onboarding of new recruits and refresher training for existing staff including but not limited to: driver requirements, safe operating and work procedures, branch orientation, crew talks, policies, pre/post trips, Equity, Diversity and Inclusion (EDI) and cultural awareness, equipment training and certification, weather response, and others
- Develops key work streams/business processes in close liaison with service departments and other stakeholders to ensure service improvement and efficiency savings
- Prepares and delivers reports and presentations on program plans, status and outcomes
- Promotes and demonstrates a commitment to green technology, zero waste strategies and initiatives
Other duties/responsibilities as assigned
Qualifications:
Education and Experience:
- Completion of grade 12 supplemented by technical and/or business management courses related to operations management
- 6-8 years of operations leadership experience in a Unionized environment
- Project management skills and experience considered an asset
- A current and valid BC Driver’s License with Air Brake Endorsement is a requirement of this position. The license must not include any restrictions that would affect the ability to legally and safely carry out job responsibilities
Knowledge, Skills and Abilities:
- Good working knowledge of WorkSafe BC and relevant Organizational Health & Safety standards
- Ability to interpret, follow, explain and direct staff in collective agreement language, City policies and procedures
- Ability to build staff engagement through departmental or corporate initiatives and through coaching, mentoring and training
- Skilled in conflict and dispute resolution
- Respectful interpersonal skills including the ability to build inclusivity
- Sound planning, organizational and project management skills
- Ability to contribute to the development of budgets and manage and provide advice on cost control
- Ability to evaluate work methods, processes and procedures, make recommendations for appropriate changes, and implement
- Ability to develop goals and objectives in area of responsibility and contribute to development of branch goals and objectives
- Ability to develop, define and monitor Staff developmental plans
- Ability to work collaboratively across different parts of the organization
- Proven ability to communicate effectively and professionally orally or in writing with staff, management and the public
- Ability to articulate complex concepts and expectations clearly
- Demonstrated ability to solve business problems using data and analytical skills
- Ability to develop, analyze and report on operational area/business area metrics
- Understanding of basic financial accounting principles
- Good working knowledge and experience with MS Office software, particularly with the creation and use of spreadsheets, and the demonstrated ability to learn and use new software
- Understanding of basic financial accounting principles
- Previous experience and/or training with SAP and/or similar enterprise software such as Oracle
- Previous experience and training using Hansen and/or similar resource/inventory management software/business information software
- Knowledge of GPS technology and related mapping software
- Knowledgeable about the concepts of equity, inclusion, decolonization and reconciliation
- Understanding of the City’s Equity Framework, UNDRIP Strategy and MMIWG2S Response Report would be considered an asset
Business Unit/Department: Engineering Services (1300)
Affiliation: Exempt
Employment Type: Regular Full Time
Position Start Date: August, 2024
Salary Information: Pay Grade RNG-SPT: $100,417 to $125,521 per annum
Application Close: July 19, 2024
At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous peoples, people of colour, 2SLGBTQ+ persons including all genders and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion.
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In addition to uploading your cover letter and resume, part of the application process may include answering application questions related to the preferred requirements of the role which may take approx. 5-10 minutes. Cover letters should express interest and highlight additional information relevant to the position and resumes should include a summary of skills and experience related to the position.
