Superintendent I

6 months ago

Vancouver, Canada The City of Vancouver Full time

**Requisition ID**:40709

**Organization**

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

**Main Purpose and Function**
Superintendent I’s are responsible for optimizing efficiency, managing budgets, presenting metrics, developing process improvements, ensuring that the needs of internal and external customers are met, and creating purpose and direction for their teams. Superintendent I’s are accountable for the scope, schedule and budget of project and program work within their respective areas of responsibility. Superintendent I’s are responsible for leading and developing front line staff. They must ensure every team member understands branch goals and objectives and enable the team to achieve them by providing guidance, feedback and training. Superintendent I’s must manage their teams in a safe and responsible manner ensuring they adhere to all regulatory obligations, safety procedures and branch policies.

This position is part of an interdepartmental team (Integrated Response Team, IRT) responsible for addressing temporary structures in the public realm and seeking compliance with City and Park Board by-laws. The IRT works tactfully and compassionately with individuals experiencing homelessness and/or individuals who may live with issues related to substance use, mental health, physical and/or cognitive disabilities and other issues related to poverty and marginalization. As part of the work, this position develops response plans, identifies priority levels and sets targeted response times for each case assigned to the IRT, based on case-by-case assessment of a variety of factors, to arrive at decisions. Cases with high complexity will be presented to supervisors for review.

The position reports to the Superintendent II, Integrated Response and manages a team comprised of By-law Enforcement Officers, Site Supervisors, Operators and their crews. The position communicates and collaborates with a range of staff within the branch and across City departments, as well as externally with members of the public and businesses.

This position works collaboratively with partners from a variety of internal and external groups, including ACCS Housing and Homelessness Services, Park Rangers, Vancouver Fire and Rescue Services, Vancouver Police Department, and others as needed.

**Specific Duties and Responsibilities**

Business Operations
- Reviews and develops annual plans, work priorities, schedules, and crew allocations to ensure resources and equipment are efficiently and effectively allocated and work outcomes are optimized
- Establishes work area process and workflows
- Ensures operational area activities are aligned to branch, Engineering and City strategic objectives
- Monitors budgets and maintains cost controls by analyzing and investigating variances, obtaining quotes and authorizing invoices
- Provides input with planning, reviewing and adhering to Operating and Capital Budget parameters depending on work area
- Provides input with the development, monitoring and communication of budget reports to ensure accuracy and transparency
- Manages budget variances within specific area of responsibility
- Creates, maintains, analyzes and makes recommendations using statistical branch data to support business and operational decisions
- Understands established branch metrics and assists in developing new metrics, as required, that can be used to manage and control business operations
- Develops, maintains and monitors services levels and resourcing plans for area(s) of responsibility
- Establishes targets for business and quality improvement
- Drives continuous improvement through an understanding of industry best practises with a focus on increasing efficiency, enhancing worker safety and engagement and improving quality of products and/or services
- Develops and maintains relationships with internal and external customers and liaises with City departments and partner branches (e.g. design and operating branches) to improve integration and ensure active collaboration
- Supervision/Leadership/Engagement
- Models the behaviour expected of staff in work area; including collaboration, teamwork and respectful workplace behaviors
- Communicates branch objectives, requirements and rationale with staff, both ora

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