Inside Sales Representative

4 weeks ago

Langley, Canada Floworks International LLC Full time
AWC Process Solutions Ltd. is a distributor and integrator of industrial process equipment for a variety of industries including pulp & paper, water & wastewater, oil and gas, mining & metals, and chemical manufacturing. AWC is an exclusive distributor of industrial equipment for many world-class manufacturers of pumps, valves, motors & VFDs, and other equipment.


As an Inside Sales Representative, you'll develop customer relationships by identifying customer needs, informing customers about the company's products or services, providing solutions and recommending new and better products. Handle customer requests and issues via telephone, fax or email. Coordinate with the outside sales team and other departments to ensure that customers receive the best service possible. Respond to customer order and quotation requests received via outside salespersons, telephone, e-mail, written, and faxed correspondence.

  • Field emails and telephone calls to provide technical assistance to AWC's clients.

  • Prepare quotations and proposals in response to customer inquiries.

  • Complete sales orders and purchase parts and equipment.

  • Expedite orders from vendors.

  • Participate in parts recapture initiatives and similar growth programs.

  • Work with various disciplines internal to AWC such as service, fabrication, etc. as well as external vendors.

Qualifications:

  • No experience is necessary, however, experience in inside sales in a technical role in industrial markets is beneficial.

  • Product specific training will be provided, though experience with pumps, and/or valves will be an asset.

  • Good oral and written communication skills in English is essential.

  • Proficient with MS Office.

  • Desire for life long continuous learning and development.

A must…

  • Excellent communication and interpersonal skills.

  • Excellent organizational skills and attention to detail.

  • Motivated by generating sales and works eagerly to attain maximum potential in every client interaction, optimizing income.

  • Shows the ability to adapt and overcome client objections, sourcing out the best solution for a technical requirement.

  • Can build a knowledge base by using their initiative and technical experience in order to properly communicate offers to clients.


The perks of working here…

  • Competitive salary
  • Health, dental, and vision insurance
  • Retirement savings plan
  • Paid time off and holidays
  • Opportunities for career growth and development

This information indicates the general nature and level of work performed by associates in this role. It is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this role. This description supersedes any previous or undated descriptions for this role. Management retains the right to add or change the duties of the position at any time. Questions about the duties and responsibilities of this position should be directed to the reporting Manager or Human Resources.

FloWorks is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or protected veteran status.

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