Inside Sales Representative

7 months ago

Langley, Canada VITRUM INDUSTRIES LTD Full time

We have an exciting opportunity for an Inside Sales Representative to join our team in Langley, BC.
- Do you want to be part of a passionate, growing team? Do you want to be part of a Company that excels and exceeds? Do you take pride in delivering high quality in everything you do? Are you interested in a career with the Pacific Northwest’s largest architectural glass fabricator?_

If the answer is YES, then read on

This is a full-time, permanent position, with an excellent benefits package, and room for growth.

As part of our Inside Sales/Customer service team you will be the reliable resource to our clients and outside sales representatives based in the United States. Understanding customer’s needs, demonstrating exceptional service, teamwork and attention to detail is crucial in this role. Bring energy and passion to every interaction. This position will report to the Customer Service Manager. Operate with integrity, honesty, confidentiality, loyalty, respect and in general above the line at all times. Work to improve Vitrum and yourself every day.

**WHAT WE OFFER YOU**:

- Career progression with support from all levels of management
- Extensive Training
- onboarding to successfully set you up for your career
- Extended Health benefit package (Vision/Dental/etc.)
- Accessible by public transit / Free on-site parking available
- RRSP matching
- Employee Appreciation Event

**A TYPICAL DAY WILL INCLUDE**:

- Provide the kind of customer service that prove to both external and internal customers that our goal is creating the best possible experience.
- Ensures all details of the customer requirements are accurately recorded on orders.
- Assist in sample selection and processing, including performance data.
- Follows up with clients, providing the highest level of customer service at all times.
- Perform general administrative and recordkeeping functions to ensure order specific information is readily available.
- Manages customer inquiries and provide appropriate responses in a timely manner.
- Ability to read, analyze and interpret drawings, documents such as specifications, and technical procedures.
- Assist customers in determining the best available product based on their requirements.
- Provide project submittals and closeout documents.
- Rely on general instructions, company guidelines & industry standards to successfully perform the functions of the job.
- Operating out of our Langley office you will be the in house voice for our outside sales team working remotely from the US and our Pacific Northwest customer base.

**KNOWLEDGE & SKILLS FOR SUCCESS**:

- Minimum High School diploma and 5+ years’ experience in a busy office environment or related experience.
- Must be proficient in MS Windows, MS Office & other general computer skills
- Extremely organized. Strong multitasking and time-management skills.
- Advanced knowledge of Word, Excel, Outlook, PowerPoint and Teams;
- Strong written and verbal communication skills: always professional, accommodating,
- ERP Software experience
- Experience in the glass or construction industry would be an asset

Check out all our current job listings at Vitrum Careers.

**Equity Statement**

Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. We are committed to providing accommodation throughout the interview and employment process. If you require an accommodation, please advise the hiring manager or recruiter.

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