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Associate Client Executive

4 months ago

Toronto, Canada Marsh Full time

Marsh is a global leader in insurance broking and risk management. In more than 130 countries, our experts in every facet of risk and across industries help clients to anticipate, quantify, and more fully understand the range of risks they face. In todayâs increasingly uncertain global business environment, Marsh helps clients to thrive and survive.

Marsh is seeking candidates for the following position in Toronto:

Associate Client Executive

What can you expect?

  • You will be responsible for growing satisfied client relationships, acquiring new clients, and partnering with various resources to provide superior client solutions
  • The Associate Client Executive is ultimately fully accountable for all solutions and resource delivery to the client as well as the management and growth of the client P&L, individually and in the aggregate across a book of business
  • This role will also partner with Client Executive on accounts to support their client service efforts and as an avenue for professional development

What is in it for you?

  • A company with a strong brand and strong results to match, and are committed to making a difference in the lives of people
  • A culture of belonging, innovation, collaboration, internal mobility, and extraordinary career opportunities through our four businesses: Marsh, Mercer, Guy Carpenter, and Oliver Wyman, each consistently ranked the industry leader in their fields
  • Competitive pay (salary and bonus potential), full benefits package â effective starting Day 1 (Medical, dental, vision, STD/LTD, life insurance, RSP (Retirement Savings Plan) or TFSA (Tax Free Savings Account))
  • Generous paid time off for vacation, sick days, company holidays (with early dismissal), floating holidays, and time to give back to your community; flexible work culture
  • Parental Leave and Tuition Reimbursement plan per year and participation in our Employee Stock Purchase Plan
  • Employee Resource Groups which provide access to leaders, relevant volunteer, and mentoring opportunities, and interactions with counterparts in industry groups and client organizations

We will count on you to:

  • Review client/prospect exposure loss experience and current coverage, and analyze the risk to determine the product/service requirements
  • Communicate client needs and binding instructions to insurers
  • Implement and maintain a quality service plan, including ensuring the accuracy of binders, policies, and other relevant documents
  • Create and present renewal proposals to existing clients
  • Conduct stewardship meetings with client participation
  • Generate new sales through existing clients and client referrals in accordance with the business plan along with the team
  • Manage timely billing/collection for each client
  • Develop a working relationship with all functions within the company to improve client service and increase cross-selling opportunities
  • Engage the appropriate industry group and Marsh resources to offer best in-front resources for each client/prospect
  • Participate in professional development activities/courses
  • Comply with Marsh Excellence and Professional Standards to ensure quality service to all clients

What you need to have: 

  • 3+ years of experience working with commercial insurance
  • RIBO license or ability to obtain one within 3 months of hire
  • Strong business acumen including a well-rounded knowledge of general business function, finance, and issues
  • Good problem-solving skills
  • Excellent verbal and written communication skills
  • Strong interpersonal skills, with the ability to interact at all levels of the organization including the âCâ Suite
  • Strong organizational skills in prioritizing work, multi-tasking and consistently meeting deadlines
  • Proficient with MS Office

What makes you stand out:

  • Client services experience
  • Underwriting experience
  • Dedicated to providing exceptional customer service
  • Ability to learn new systems
  • Bilingual (English and French, written and spoken)

Marsh is the worldâs leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the worldâs leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh McLennan will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individualâs particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact TANA@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one âanchor dayâ per week on which their full team will be together in person.

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