Senior Technical Writer

Our team voted and made it official Clariti has been awarded the prestigious, Great Place To Work in Canada, and we couldn't be more humbled. Our People make empowering cultures possible, and we know what it takes to drive strong engagement because we live it every day, in all of the small and big things we do.

Read more about Us, Our People, and Our Culture here.

Clariti's government software helps North America's largest and fastest growing communities deliver exceptional community development, permitting, and licensing experiences online. Every day, our solutions help governments approve more permits for new homes, business licenses for entrepreneurs, and professional licenses for essential workers.

As of 2023, following Clariti's acquisition of Camino Technologies, a leading permitting and licensing software company serving small and mid-sized governments, our software is used by tens of millions of North Americans every day.

If you're interested in learning more about our company culture, and joining our team of relentless builders, you can check out more about our team here.

Reporting to the Manager, Technical Writing, the Senior Technical Writer will create, enhance, and maintain documentation for our product suite as well as drive quality for our documentation sets. We work in a highly collaborative agile environment, and this role will be a key participant in several different initiatives across the company. As a Senior Technical Writer, you will operate as an individual contributor within our Product technical writing team, creating clear, concise, and user-friendly documentation. This role will also participate in collaborative, documentation activities, and work closely with the Manager, Technical Writing as well as cross-functional teams such as Product Management, Engineering, Customer Support, and Enablement to ensure best-in-class user documentation throughout our solutions.

• Collaborate closely with product managers and customer support to gather information and ensure accuracy and completeness of best-in-class documentation
• Develop and maintain comprehensive documentation for Clariti software products including user guides, release notes, API documentation, online help
• Track and report on the progress of documentation developments
• Collaborate with the Manager, Technical Writing and the documentation team to develop a scalable documentation strategy
• Create and manage content that is consistent with Clariti's style guidelines & best practices and work closely with content contributors, providing guidance and suggestions to authors in accordance with established templates and best practices
• Work with Product Managers to ensure corporate style/tone, proper grammar, and consistent flow and organization are incorporated into end-user documentation
• Conduct research and gather feedback to continuously improve documentation quality and usability
• Determine the need for end-user documentation by gathering usability feedback from internal & external customers and stakeholders
• Assist with documentation site restructuring and migration to a new site
• Develop and maintain a documentation library to ensure all content is up-to-date and easily accessible, including performing ongoing content audits and documentation reviews with the team
• Support other technical writing team members, as required
• Work with the Manager, Technical Writing to identify the documentation priorities
• Strive to become a subject matter expert on Clariti's products
• Manage own product documentation release timelines
• Perform duties as scrum master for the Documentation Scrum, including some scrum ceremonies as required
• Stay current with industry trends and best practices in technical writing and documentation
• Perform other related duties as required

• 6+ years of related experience in technical writing, preferably in SaaS or software development
• Proven experience with creating various types of software documentation including user manuals, API documentation, and online help systems
• Bachelor's degree in English, Communications, Technical Writing, or a related field (or equivalent work experience)
• Strong understanding of complex technical concepts and the ability to translate into clear, concise, user-friendly content to engage and educate users
• Strong organization skills and attention to detail
• Experience defining templates, writing guidelines, and following content development workflow practices
• Expertise with authoring tools (such as, MadCap Flare, Document 360), graphic design software (Photoshop, Visio, Adobe Illustrator), web content publishing (Madcap Central, Adobe) are a plus as is experience with video and audio software
• Experience with Agile is important, having acted as a scrum master is a plus
• Experience with a variety of software development methodologies and project management tools, including Atlassian, Google, and Microsoft Product suites
• Experience writing materials aimed at users and administrators
• Experience with HTML/CSS
• Ability to be flexible and manage change, while balancing competing priorities
• Empathy for customer feedback, while understanding the importance of a long-term product vision
• Highly effective written and verbal communication, superb critical listening skills
• Experience working in a technical role in a software environment (e.g., QA, developer, technical support) is a plus
• Experience using AI as an aid to create and improve content is a plus

The initial salary range for this role is expected to be between $70-95k annually. Our compensation bands are based on various factors, including the labour market (as informed by our business stage and industry), job type and job level. Exact salary offers will be determined by factors such as the candidate's qualifications, experience, knowledge and skills.

If you have questions about compensation as we move through the process, we're happy to discuss further.

At Clariti, we're on a continuous learning journey as it relates to Equity, Diversity, & Inclusion. We know that diversity is a strength, and recognize that the unique backgrounds across our team help us make better decisions, result in more creative solutions, and ultimately lead us to stronger paths of success. We're working to create a workplace and team that is as diverse as the communities we serve, and we aim to provide an environment that allows every person to bring their whole and authentic self to work every day. Curious how we've been working on this? Reach out to our People & Talent team and we'd be happy to share more details on the workshops, policies, and processes that we have both in place today, and in the works for the future.

We are inspired by the unique contributions and insights of our team members, and are invested in continuously improving our employees' experiences as we grow. We pride ourselves on supporting our team to show up every day being the best they can be, and in addition to our collaborative and people-focused environment, we offer our team:

• 100% 'remote-first' Work Environment - our people are our greatest asset, and everyone requires a different environment to do their best work. To maintain flexibility in our workstyles and locations, our team works remotely - currently across Canada and the United States
• Flexible Work Hours - everyone on the team works a typical 8-hour workday, however as we span various timezones, we have defined core hours for collaboration from 9am-2pm (PST). Outside of that window, we recognize that everyone has busy and diverse lives, so we encourage our team to be flexible in their schedules for work based on their personal needs and preferences
• Competitive Total Compensation - we recognize the valuable contributions and hard work of our team, and reward them for it
• Personal Time Off (PTO) - we recognize the need for recreation, and to ensure that all employees are taking adequate rest, we offer our team 29 days of paid time-off (broken down as 3 weeks of vacation + 8 flex days + 2 holiday observance days + 4 team appreciation days)
• Comprehensive Extended Benefits package* - including coverage for medical, dental and vision - starting on day one
• $500 Annual Wellness Spending Account* - (prorated based on start date) for team members' personal health and wellbeing
• An Annual Professional Development budget*, and high potential for growth and continuous learning
• Team Building Initiatives - in partnership with leadership and our People & Talent team, we have a culture committee who regularly host events and activities to support team socials and engagement
• Onboarding & Quarterly WFH budget - we provide each of our team members with $300 to get started, and $150 per quarter (adjusted based on CAN or US location) to spend towards home office expenses, co-working memberships, or anything they need to make their personal work space comfortable
• Tech Tools and Stack - we provide the team with a Mac (or PC where necessary), and for regular collaboration and day-to-day work management, we use Google Workspace, Zoom, Slack, Confluence/Jira, Lattice, Rippling and Greenhouse

*Note - any benefits listed with an asterisk are subject to employee eligibility (i.e.: FT Permanent employees or employees covering a long-term contract of +12 months)

Background checks - Because our customers trust us with sensitive information, we require all successful candidates to undergo comprehensive background checks before joining our team. We focus strictly on global sanctions and criminal offences that are directly relevant to employment at Clariti, and follow all applicable privacy and human rights legislation. Questions? Ask us - we're here to help.

Don't meet all the requirements but still interested in applying for an opportunity? We're all on a journey to learn constantly and have areas to grow in and develop. If you bring some of the above skills to the table and are still developing in others, please apply with us anyway Learning and experience isn't a one-way path, if you believe you have the background needed to make an impact in this role, we'd love to hear from you.

If you require accommodations in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in our hiring process for any reason, please direct your questions to hr@claritisoftware.com and we'll be happy to support you.