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Senior Technical Writer
2 months ago
We are seeking a highly skilled Senior Technical Writer to join our team at Clariti Cloud Inc. As a Senior Technical Writer, you will play a critical role in creating, enhancing, and maintaining high-quality documentation for our product suite.
Key Responsibilities- Collaborate with product managers and customer support to gather information and ensure accuracy and completeness of best-in-class documentation
- Develop and maintain comprehensive documentation for Clariti software products, including user guides, release notes, API documentation, and online help
- Track and report on the progress of documentation developments
- Collaborate with the Manager, Technical Writing and the documentation team to develop a scalable documentation strategy
- Create and manage content that is consistent with Clariti's style guidelines and best practices
- Work with Product Managers to ensure corporate style, tone, proper grammar, and consistent flow and organization are incorporated into end-user documentation
- Conduct research and gather feedback to continuously improve documentation quality and usability
- Determine the need for end-user documentation by gathering usability feedback from internal and external customers and stakeholders
- Assist with documentation site restructuring and migration to a new site
- Develop and maintain a documentation library to ensure all content is up-to-date and easily accessible
- Support other technical writing team members as required
- Work with the Manager, Technical Writing to identify documentation priorities
- Strive to become a subject matter expert on Clariti's products
- Manage own product documentation release timelines
- Perform duties as Scrum Master for the Documentation Scrum, including some Scrum ceremonies as required
- Stay current with industry trends and best practices in technical writing and documentation
- 6+ years of related experience in technical writing, preferably in SaaS or software development
- Proven experience with creating various types of software documentation, including user manuals, API documentation, and online help systems
- Bachelor's degree in English, Communications, Technical Writing, or a related field (or equivalent work experience)
- Strong understanding of complex technical concepts and the ability to translate into clear, concise, user-friendly content
- Strong organization skills and attention to detail
- Experience defining templates, writing guidelines, and following content development workflow practices
- Expertise with authoring tools, graphic design software, web content publishing, and video and audio software
- Experience with Agile and Scrum methodologies, including acting as a Scrum Master
- Experience with a variety of software development methodologies and project management tools
- Experience writing materials aimed at users and administrators
- Experience with HTML/CSS
- Ability to be flexible and manage change, while balancing competing priorities
- Empathy for customer feedback, while understanding the importance of a long-term product vision
- Highly effective written and verbal communication, superb critical listening skills
- Competitive total compensation
- Personal time off (PTO) and flexible work hours
- Comprehensive extended benefits package
- $500 annual wellness spending account
- Annual professional development budget
- Team building initiatives and onboarding support
- Tech tools and stack, including Google Workspace, Zoom, Slack, Confluence/Jira, Lattice, Rippling, and Greenhouse
