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HR Service Centre Representative

2 months ago

Sherwood Park, Canada Strathcona County Full time

This posting is for 1 Temporary full-time position for up to 12 months

 

As a Human Resources Service Specialist with Strathcona County, you will be responsible for the communication and administration of programs, procedures and policies related to all functional areas of Human Resources. You will be responsible for the processing of Human Resources operational processes throughout the employee lifecycle. 

Responsibilities

Execute Human Resources processes and transactions both within Oracle HCM and outside of the system   Delivery of Human Resources operational processes throughout the employee lifecycle including hiring, onboarding, employee changes/promotions, compensation, leaves and benefits, termination and off boarding   Responsible for the day-to-day administration of the benefit plans for County and Library employees, Elected Officials, and AIHA Ensure overall procedural aspects of benefit enrolments, termination and changes in accordance with our benefit contracts, policies, collective agreements, the Classified and Library Handbooks Identify gaps/errors, troubleshoot and work collaboratively within Human Resources and with business leaders to determine the best approach to find a solution Act as a subject matter expert on Oracle Core Human Resources processes by providing advice, internal consultation and coaching to others on understanding process, system and procedural impacts Collaborate with Human Resources Business Partners, Payroll, Reporting/Analytics, Human Recourses Systems and the Center of Excellence to ensure that Human Resources processes and practices are delivered consistently, reliably and in a timely manner   Support ongoing Human Resources Operational and Service Centre practices Run and review Oracle reports, follow up and provide guidance on various Human Resources processes Create documents, forms and process maps to support Human Resources operations processes   Provide escalation support for front line Human Resources Service Centre inquiries  

Qualifications and Skills  

Diploma in Human Resources, Management, Business or a related field   Minimum of 3-5 years of experience in Human Resources with progressively increasing experience In depth generalist knowledge of Human Resources policies, procedures and operating practices   Experience in benefits administration, preferably in a public sector environment with both union and non-union benefit plans Proficiency with Oracle or a similar HRIS, advanced Excel and SharePoint is an asset   Ability to apply Human Resources principles to various situations with a wide audience and provide guidance and advice on policy or procedure interpretation and employment or collective agreement terms   Process orientated and the ability to manage detailed work within constant deadlines/time constraints, and prioritize work based on demand with a sense of urgency   Ability to work independently with minimal supervision, negotiate priorities on short notice and adapt to an ever-changing work environment   Creative and resourceful in finding solutions to issues   Strong computer skills and technical aptitude Ability to handle confidential information with integrity and professionalism   Ability to collaborate with and support various stakeholders and build relationships   Excellent customer service and team skills with a positive and can-do attitude

Who We Are:  

Strathcona County is a specialized municipality located in the heart of Alberta.  Our vision is to become Canada’s most livable community, where our workplace culture and identity are supported by our people plan and values of integrity, respect, safety, fairness, and cooperation.    

Why Join Strathcona County: (depending on position)  

Competitive salary and comprehensive benefits package, which includes:   Extended health and dental coverage     Health and wellness spending account     Life and disability insurance and critical illness programs   Retirement and pension programs   Paid and unpaid leave programs   Earned day off program   Employee and family assistance program   Commitment to employee development, through internal and external training and development opportunities   Well-being programs and a safety culture focused on physical and psychological health in the workplace  

Equivalencies of education and experience may be considered.

This competition may be used to fill future vacancies for similar positions within the next 6 months.

Strathcona County is committed to an inclusive, respectful, and equitable workplace that represents the community we serve. We welcome applicants from all backgrounds who can contribute diverse perspectives and experiences.  


We thank all applicants for their interest; however, only those selected for an interview will be contacted.  

Competition will be posted until the position is filled