Csr (Customer Service Representative)

1 month ago


Sherwood Park, Canada Park Mazda Full time

If you are a positive, upbeat, customer-loving person who has a strong passion for building customer relationships and sales, our Customer Service Representative position is open for applicants.

This is a career path for those individuals who love their customers and know how to make them feel special. If you want a consistent income, bonus incentives, a career, and a normal work schedule, we are right for you.

Our hiring philosophy is; Hire Attitude, Train Skills. You bring your high-level customer experience skills, we train the rest.

Officially, the job is known as a Customer Service Representative, however, the core job components are customer service and sales.

The high-level overview of a CSR is;
- Solicits existing customers, to promote the maintenance services recommended by the manufacturer and, where applicable, also promotes other services, as instructed by management.
- Arranges and confirms appointments.
- Actively participates in managing the customer database. Ensures that the list of calls is updated.
- Consults customer history before making the telephone calls.
- Issues activity reports and keeps a file on telephone follow-up successes.
- Actively participates in developing call scenarios, in order to meet objectives for number of appointments arranged.
- Actively participates in managing appointment making in the department.
- Follows up on files that are his/her responsibility.

Schedule: Tuesday - Saturday

Wage: $18/hr. Plus Bonus

Qualifications:

- Positive Attitude and Customer Satisfaction Focused
- Valid Driver License
- Bondable
- Self-Motivated
- Clean Criminal Record

Work Remotely
- No

**Job Types**: Full-time, Permanent

Pay: $18.00 per hour

Expected hours: 40 per week

Additional pay:

- Bonus pay

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Every Weekend

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Expected start date: 2024-11-18



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