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French Bilingual Collection Representative

2 months ago

North York, Canada SinglePoint Group International Full time
The Bilingual Collection Representatives at SinglePoint are dedicated professionals who exemplify professionalism, responsibility, and goal-orientedness. Our Bilingual Collection Representatives handle inbound and outbound customer interactions while maintaining a strong focus on providing exceptional customer service, sensitivity, and urgency. At SinglePoint, we prioritize customer care above all else, ensuring that every interaction is handled with the utmost care and attention.

We have a full-time opportunity and the schedule we are currently hiring for is on a shift schedule:

Monday and Tuesday: 11:30am to 8:00pm

Wednesday to Friday: 8:30am to 5:00pm

Successful candidates MUST be available to start as soon as possible.

Perks

Support with immigration and PR applications (responsibilities for this job align with unit group 63102 - Financial Services Representative)
Work remotely and train remotely
Medical and Dental Benefits or tax-free cash incentive
Fun and engaging work culture
Perkopolis discount program
Wave Group Insurance (home/auto) discounts

Responsibilities

Receive inbound and make outbound customer calls regarding past due accounts and facilitate payment arrangements to bring accounts to a current balance
Handle each call with a high level of professionalism and respect while ensuring the needs of the customer and business are satisfied
Resolve customer account discrepancies
Respect and uphold privacy and protection of customer information
Meet and exceed individual targets and performance expectations

What Are We Looking For?

Must be bilingual (French/English)
Have strong communication and computer navigation skills
Have the ability to multi-task efficiently
Is committed and willing to learn and grow within the business
One year of experience working in a high-volume call center environment is an asset
Collection experience is considered an asset

Compensation

Hourly rate $19.00/hr
Health and dental benefits

How SinglePoint Supports Your Status in Canada:

At SinglePoint, we're committed to supporting our team members in securing permanent residency in Canada. We're ready to provide employment verification letters, aligning with TEER 3 classifications, to aid in expediting Permanent Residency (PR) applications. Please note that while this letter is designed to assist you, the final determination rests with the Canadian Immigration Status processing officer. Your contributions are invaluable to us, and we want to ensure you feel secure and supported as you work with us. Employment verification letters will be provided to successful candidates after the hire date upon request.

Join a winning team today

We are an equal-opportunity employer.

Accommodations are available upon request at any point in the selection process.