First Party Collection Representative

5 days ago


North York, Canada A-1 CREDIT RECOVERY & COLLECTION SERVICES INC Full time

A-1 Credit Recovery & Collection Services Inc (A1) is a competitive 1st and 3rd party agency who works on behalf of many fortune 500 companies.

If you are someone looking for a career and not just a job, this could be the place for you. We are currently seeking serious professional applicants who are motivated to learn and succeed. We offer competitive wages, monthly incentives and bonuses. Our average tenure amongst employees exceeds five years.

**Highlights**:

- Conveniently located (near 401 and Yorkdale)
- Office environment with business casual dress code
- Ability to shift to remote and/or hybrid after probation is complete.
- Clean and open area, no shared desks
- Underground parking
- Full-time position - 39.5 hours/week
- Compensation: $17 - $22/hr depending on experience. Merit review 6 months after start and annually thereafter.
- Shared extended health and dental benefits after 3 months of service (70% paid by A1), 100% paid benefits after 1 year
- Participation in RRSP plan after 6 months
- Paid Training
- Responsible for the collection of accounts receivables
- Determine suitable repayment plans based upon the consumers financial situation
- Effectively gather information to readily address disputes or billing errors

**Requirements**:

- High School Diploma, GED, or equivalent
- Must be at least 18 years of age
- Experience in collections or customer service industry is an asset but not required
- Bilingual (Spanish) is an asset but not required
- Attention to detail and strong work ethic
- Strong communication skills both conversationally and written
- Positive attitude
- Ability to negotiate in a tactful and diplomatic manner using superior oral and written communication skills

**Job Types**: Full-time, Permanent

**Salary**: $17.00-$22.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- North York, ON M6A 3B2: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Call Center: 1 year (preferred)

Work Location: In person



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