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Responsable Projects Management Customer Services

4 months ago

Toronto ON, Canada STAN AI Full time

As a Manager of Client Implementations at STAN, you’ll be a pivotal part of our Customer Success Team, becoming an expert in STAN AI, technical products, and integrations. You will lead the daily operations of the Implementation team, managing and mentoring associates to excel through empowerment and encouragement.Expertise and Leadership: Become a STAN AI expert and lead the Implementation team, ensuring smooth operations and top-notch service. • Recruit, mentor, and develop associates, fostering a high-performance environment. • Client Support: Provide world-class service to clients, managing complex implementation projects and supporting the Customer Success team in responding to inquiries. • Work closely with Sales, Bot Review, and Development teams to ensure a seamless customer experience and successful implementation. • Account Management: Monitor setup progress, identify potential risks, and guide next steps, becoming the internal voice of the customer. • Customer Relationships: Additional Support: Assist leadership, Sales & Marketing, and Customer Success teams with various duties, ensuring client retention and satisfaction. • Spearhead data training for the STAN machine learning model, manage human-in-the-loop support, and develop strategic plans to enhance customer service and team productivity.Ability to prioritize, multitask, and manage time effectively. • Proven experience in Startup/SaaS, Client Onboarding, Customer Service, and/or Customer Success. • Knowledge of CRM software, Project Management, and CS Platforms. • Analytical and creative in finding solutions for customers. • Relevant Bachelor’s Degree or equivalent experience. • Join us at STAN to make a direct impact on our client experience and support programs while leading a team to success in the dynamic field of AI-driven property management.About Us:We believe that properties can be managed autonomously.