Spécialiste service client

Found in: Jooble CA O C2 - 5 days ago

Vancouver BC, Canada QE Home Quilts Etc Full time

eCommerce Customer Service Specialist – Full Time | Head Office
eCommerce Customer Service Specialist
Location: Head Office, Burnaby, BC
Part Time / Full Time: FULL TIME
QE Home is a Canada’s leading fashion bedding specialty retailer with over 77 stores across the country, and a robust e-commerce business. Proudly Canadian and family-owned since 1992, we are passionate about providing customers with beautiful, affordable, comfortable, and eco-friendly bedding solutions — crafted in-house by our design team — along with exceptional and knowledgeable customer service and care.
Whether they’re looking for stylish Canadian designed duvet covers and accessories, blissfully soft luxury sheet sets, or a cozy temperature regulating duvet, we’re happy to assist our guests in-store, over the phone, or online.
By prioritizing sustainable practices, exercising social responsibility, and ensuring ethical conduct, we’re creating products that aren’t just better for people – they’re better for the planet, too. We expect all employees to support and aid QE Home in continuing our transition towards environmental and social responsibility in every area of the business. Focusing on minimizing waste and participating in environmental initiatives aimed at achieving our sustainability goals will aid QE Home in being the best corporate citizen it can be.
The eCommerce Customer Service Specialist responsibilities include, but are not limited to:
Supporting e-commerce sales, customer service and the order fulfillment process.
Ensuring e-commerce orders are accurately entered and processed in a timely manner.
Coordinating with the customers service team to bring solutions to customer request.
Providing input to strategic decisions to help grow the business.
Providing professional and knowledgeable service to our e-commerce customers through multiple communication channels, including phone, emails, live chat, social media, etc.
Proficient in MS Office.
Retail Customer Service background.
E-commerce and fulfillment experience.
Experience working with e-commerce platform (Big commerce) and/or shipping (ship station) is an asset.
Proficient in English speaking and writing, French (an asset)
On-site parking
Please use "Join the Team: eCommerce Customer Service Specialist" in your subject line to let us know which position you're applying for.

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