Client Services Manager

4 weeks ago

Burnaby BC, Canada EightSix Network Inc Full time

Are you ready to elevate your career in Customer/Client Services Management. Our client is seeking a customer-focused individual to lead our team as a Customer/Client Services Representative. If you have a proven track record in delivering exceptional customer experiences and thrive in a dynamic setting, this role is crafted just for you.

As a CSR Manager, you will be the driving force behind our commitment to delivering exceptional service. Your primary responsibility is to lead a team in providing top-tier customer support to our valued clients, ensuring their needs are met promptly and accurately while contributing to our day-to-day operations.

Responsibilities:

• Lead and manage a team to efficiently handle correspondence, calls, and emails, ensuring smooth communication.

• Oversee general administration, including researching and sourcing for recruitment.

• Effectively schedule and coordinate meetings and appointments.

• Build and nurture positive client relationships through outstanding service.

• Professionally address client inquiries via multiple channels.

• Collaborate with various departments for seamless client satisfaction.

• Maintain accurate client records using our CRM system.

• Transform client feedback into valuable insights for improvement.

• Prepare essential reports and documents.

• Develop and implement strategies to enhance client retention.

Requirements:

• Demonstrate proactive, leadership-oriented attitude.

• Showcase strong leadership and emotional intelligence skills.

• Thrive in a fast-paced environment, showcasing a sense of urgency.

• Exhibit excellent typing and computer skills.

• Possess a minimum of 2 years' experience in a customer service leadership role.

• Demonstrate outstanding communication skills (written and verbal).

• Showcase strong problem-solving and critical thinking abilities.

• Efficiently manage time and stay organized.

• Be proficient in MS Office and office equipment.

• Balance independent and collaborative work.

• Show meticulous attention to detail and data accuracy.

• Uphold confidentiality and handle sensitive information.

• Excel in interpersonal skills, communication, and active listening.

• Adapt quickly to changing priorities and deadlines.

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Talent Harbour in Burnaby, British Columbia, Canada

Talent Harbour in Burnaby, British Columbia, Canada

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