Account Executive
5 days ago
You’re highly organized and goal-oriented
You have a growth mindset and view challenges as learning opportunities, not failures
You love getting to know new people and helping them provide better experiences for their members
You value strong teamwork and collaboration Responsibilities Working through the full sales cycle with each customer
Handle customer communications, either written or verbally, to include sales transactions, general product information, order modifications, pricing, availability, shipping information, return requests and issue resolutions.
You will be required to answer incoming calls and chats in a professional, friendly, and positive manner to assist with general questions, place orders, and update order statuses.
Update/enter new customer information into the contact database (CRM) and assign tasks
Creating and following up with sales quotes
Making outbound calls to maintain customer relationships and follow new leads
Multitasking to complete your daily tasks while connecting with customers via email, live chat, and telephone communications
Being able to prioritize duties as needed to meet deadlines
Be willing to consistently sharpen your product knowledge skills of what we offer
Facilitates and prioritizes rush requests from the customer and internal staff
Update shipment tracking information through online stores and marketplaces
Verify order accuracy for new and existing transactions
Spot growth opportunities in our industry and provide feedback to management
Frequent tasks require teamwork but can work independently without supervision
Other office duties and special projects as required Skill/Experience Requirements 2+ years of sales experience within an eCommerce environment
A strong understanding of the sales cycle, start to finish
Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems experience
Comfortable using web-based programs
Excellent attention to detail, highly organized
Technology proficient (emphasis on MS Outlook and Excel)
Employs strong multitasking and time management skills and possess the ability to meet tight deadlines
A positive can-do attitude with an entrepreneurial flare
Strong ability to work under pressure and resolve customer issues and questions quickly
Strong interpersonal and relationship-building skills
Excellent oral and written communication skills
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