Junior Banking Change Manager to incorporate business process improvement and change for the Di[...]

4 weeks ago

Toronto ON, Canada S.i. Systems Full time

Line of Business: Digital & Enablement
Remote/Hybrid: Hybrid // Wednesday core day // 1 Friday a month
Office Location: 81 Bay 18th Floor
The Digital Adoption & Enablement Consultant is accountable for supporting leadership in the planning, coordination, assessment, development and implementation of key internal initiatives, including the delivery and support of digital and enablement projects, to frontline teams, management and designated internal partners; focused on digital client experience and digital adoption.
# The role will support and execute on initiatives and provide insights to the digital and enablement project teams in achieving improvements in their overall business processes, client experience and operating efficiency to support and realize the benefits of our digital platform investments.
# The scope may include working with multi-functional teams to assist in developing insights, executing and completing selected short or medium term plans (60d / 90d / d plus), digital and enablement adoption and communication plans focused on best practice deployment, process, policy and/or procedure changes to support enhanced service and sales across the client and employee experience.
# The role will work with people at all levels in the organization from senior business-unit leaders and corporate management through channel levels.

Support and/or lead projects or small to large work packages that deliver new or improvements to digital and enablement capabilities, operational efficiency, client and employee experience and/or digital adoption growth.
Maintain or Enhance strategic partnerships with Front-line, Risk, Product, Sales Effectiveness and other business partners; maintain regular contact to determine needs and provide appropriate information as it relates to digital capabilities.
Partner with required SME's to incorporate business process improvement and business change best practices into daily activities/routines as it relates to new or existing digital capabilities.
Support projects to enhance and upgrade new or existing processes, products or services by researching relevant data and developing proposals and recommendations to drive digital adoption and transaction migration from branch network.
Assisting the digital advocacy and enablement team in the day to day activities of supporting frontline teams, clients and employees on digital and enablement capabilities.
Change Management or equivalent work experience (1-3 years exp)
Experience (1 - 3 years) of project coordination
Knowledge of banking digital capabilities
Understanding of the needs and issues of Retail and Business Banking businesses - Microsoft tools // office
#

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