Spanish Bilingual, French Bilingual
3 weeks ago
Position Title: Customer Service Agent
Status: Full Time
Start Date: Immediately
Calm Air International is a regional airline serving the Northern part of Central Canada. At Calm Air International LP, we value our customers, passengers, and the communities we serve. Calm Air Customer Service Agents provide valuable front-line passenger support and assistance to our customers at the airports and before and after they board one of our flights. They are responsible for ensuring our passenger experience is positive and meets the standards of service that we set out as an organization in addition to complying with applicable regulations.
Providing curbside to curbside service to the travelling public as per Canadian Transportation Agency regulations
Assist pre-boarding passengers to ensure safe movement to and from the aircraft
Provide information on fares, flight schedules and routes in person or over the telephone
Facilitate the safe movement of passengers between aircraft and terminal buildings
Shift work is required and may include mornings/afternoons, evenings, and weekends
High school diploma or general education degree (GED) an asset
Knowledge of an airline’s operations an asset
Must have exceptional customer service skills
Must be able to attend and complete initial Ground School Training
Preference given to Inuit Land Claims Beneficiaries
Inuktitut language considered an asset
We invest time and resources into making sure Calm Air International is as good as the people we hire. Registered Pension Plan starting at 5% matched after one year of employment
Comprehensive Group Benefit Plan available upon hire with the exception of dental coverage which has a three month wait period
Airline travel and freight privileges
Corporate and family events
At Calm Air, we value diversity and provide equal opportunities and accessibility for all qualified candidates. We encourage all members of a designated group or those requiring accessibility support to self-declare when applying.
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