Bilingual Client Implementation Manager Hybrid
3 weeks ago
Client Success & Onboarding Full Time Hybrid (Toronto & Remote)
Are you ready to help shape the direction of a dynamic SaaS-based technology startup? This is your opportunity to significantly impact how we support our customers and grow our business. Join Enso Connect as a Client Implementation Manager and be a key player in our mission to modernize the hospitality industry.
What we do
Enso Connect is a dynamic guest experience platform for vacation rentals and boutique hotels that seamlessly integrates with property management systems, helping to personalize and monetize interactions throughout the guest journey.
From upsells and guidebooks to smart lock-connected check-in, AI-driven multi-channel messaging, and more, Enso Connect transforms the guest journey into a seamless digital experience.
With its "If this, then that" capabilities, Enso Connect serves as the Zapier of the hospitality industry, connecting all the tools businesses already love and use. This allows hosts to better manage the operational complexity of scaling a hospitality business while increasing profit per guest. We are experiencing rapid growth and invite you to be a part of it
Who You Are
We are seeking an ambitious bilingual Client Implementation Manager who speaks French and/or Spanish to join our team If you are a highly motivated, result-oriented individual passionate about sales, customer service, and building relationships with people this job is for you.
As a Client Implementation Manager, you will be responsible for managing the onboarding process for new clients, from initial contract signing to full implementation of our services. The role involves working closely with clients to understand their needs and ensure a smooth onboarding process.
Responsibilities Include:
- Serve as the primary contact for new clients during the implementation process
- Understand client requirements and configure our technology platform to meet their specific needs
- Coordinate onboarding meetings and training sessions to ensure clients maximize the full benefits of our platform
- Respond to client questions throughout onboarding, handle support inquiries, and file tickets using our support software
- Gather and process all necessary documentation promptly, maintaining effective communication with both clients and internal teams
- Identify and resolve any issues that may arise during the onboarding process, ensuring a positive client experience
- Monitor and evaluate the onboarding process regularly, identifying areas for improvement
- Ensure accurate and up-to-date client data within our systems
Qualifications:
- Ideal for a recent graduate starting their career
- 1-2 years of experience in sales or account management at a B2B SaaS startup is a nice-to-have but not required
- Hustle, ambition, and the drive to exceed targets
- Strong verbal and written communication skills
- Excellent organizational skills to balance many tasks without losing sight of the highest priority items and a desire to create and build new processes to enable organizational efficiencies
- Intuition for business and a fast learner: capable of quickly developing an understanding of the hospitality market, competitive dynamics, and customer preferences
- Bilingual - can speak French or Spanish
Why Us?
- Work alongside smart and motivated people
- Our company is known for its industry-leading technology
- Work on meaningful projects, be part of a culture that values your contributions, and have access to ample resources and training to help you succeed
-
Bilingual Client Relations Manager
2 weeks ago
Canada EdCan Network Full timeThe EdCan Network has maintained its 130+ year tradition as the only national, nonpartisan, bilingual organization representing 140,000 educators across Canada. Our role as an intermediary strives to bridge the research-implementation gap for Kindergarten to Grade 12 (K-12) education systems across the country by producing and disseminating authoritative...
-
Bilingual Implementation Project Manager
2 weeks ago
Canada DATA Communications Management Corp. Full timePoste : Gestionnaire de projet de mise en œuvre bilingue Type de poste : Temps plein Permanent Lieu de travail : Montréal/St. Patrick's, QC Êtes-vous un professionnel bilingue de la gestion de projet qui a une passion instinctive pour satisfaire les intervenants et les clients de votre projet interne? Si cela vous ressemble, nous avons une...
-
Bilingual Client Service Associate
3 weeks ago
Canada Nevian Consulting & Placement Services Inc. Full time78K - 92K Benefits Included Account Manager Marijke Kanters Description Our client a well known Pension Administrator is searching for an experienced French/English Client Service Associate ( DB Pension Sector experience required). In this role you will deliver exceptional bilingual client service as the first point of contact for all telephone...
-
Customer Success Manager
4 weeks ago
Canada Enso Connect Full timeAre you ready to help shape the direction of a dynamic SaaS-based technology startup? This is your opportunity to significantly impact how we support our customers and grow our business. Join us at Enso Connect as a Customer Success Manager and take on a crucial role in advancing our mission to modernize the hospitality industry. What We Do Enso Connect is...
-
Customer Success Manager
4 weeks ago
Canada Enso Connect Full timeAre you ready to help shape the direction of a dynamic SaaS-based technology startup? This is your opportunity to significantly impact how we support our customers and grow our business. Join us at Enso Connect as a Customer Success Manager and take on a crucial role in advancing our mission to modernize the hospitality industry. What We Do Enso Connect...
-
Customer Success Manager
3 weeks ago
Canada Enso Connect Full timeAre you ready to help shape the direction of a dynamic SaaS-based technology startup? This is your opportunity to significantly impact how we support our customers and grow our business. Join us at Enso Connect as a Customer Success Manager and take on a crucial role in advancing our mission to modernize the hospitality industry.What We DoEnso Connect is a...
-
Implementation Project Manager
3 days ago
Canada, CA IG Recruit Full timeJob Title: Implementation Project ManagerLocation: North America or USA - fully remote Company: Software Development Our client, a leader in revolutionizing customer experiences through a cutting-edge CCaaS platform, trusted by globally recognized brands, is seeking a dynamic Project Manager with contact centre expertise for an exciting opportunity....
-
Implementation Project Manager
2 weeks ago
Canada IG Recruit Full timeJob Title: Implementation Project Manager Location: North America or USA - fully remote Company: Software Development Our client, a leader in revolutionizing customer experiences through a cutting-edge CCaaS platform, trusted by globally recognized brands, is seeking a dynamic Project Manager with contact centre expertise for an exciting opportunity. ...
-
Implementation Project Manager
2 weeks ago
Canada IG Recruit Full timeJob Title: Implementation Project ManagerLocation: North America or USA - fully remote Company: Software Development Our client, a leader in revolutionizing customer experiences through a cutting-edge CCaaS platform, trusted by globally recognized brands, is seeking a dynamic Project Manager with contact centre expertise for an exciting opportunity....
-
Implementation Project Manager
2 weeks ago
Canada IG Recruit Full timeJob Title: Implementation Project Manager Location: North America or USA - fully remote Company: Software Development Our client, a leader in revolutionizing customer experiences through a cutting-edge CCaaS platform, trusted by globally recognized brands, is seeking a dynamic Project Manager with contact centre expertise for an exciting opportunity. ...
-
Implementation Project Manager
2 weeks ago
Canada IG Recruit Full timeJob Title: Implementation Project ManagerLocation: North America or USA - fully remote Company: Software Development Our client, a leader in revolutionizing customer experiences through a cutting-edge CCaaS platform, trusted by globally recognized brands, is seeking a dynamic Project Manager with contact centre expertise for an exciting opportunity....
-
Implementation Project Manager
2 weeks ago
Canada IG Recruit Full timeJob Title: Implementation Project ManagerLocation: North America or USA - fully remote Company: Software Development Our client, a leader in revolutionizing customer experiences through a cutting-edge CCaaS platform, trusted by globally recognized brands, is seeking a dynamic Project Manager with contact centre expertise for an exciting opportunity....
-
Implementation Project Manager
7 days ago
Canada Absorb Technology Full time“Ever since my first day at Absorb, everyone has been welcoming and supportive all while keeping the client experience top of mind. Joining the Implementations team is a unique opportunity to dive deep into project management skills, as well as work with clients in a longer capacity to get them fully onboarded with Absorb’s LMS. Every Implementation is...
-
Manager of Implementation Services
2 days ago
Canada, CA SysAid Full timeSysAid is a service automation company delivering software for organizations that want to get more done. Our SaaS ITSM (IT Service Management) and Asset Management solutions serve more than 5,000 customers across the globe. We do the heavy lifting for IT and anyone delivering services in the digital workspace, by leveraging automation, analytics, and AI.The...
-
Client Executive
2 weeks ago
Canada EdCan Network Full timeThe EdCan Network has maintained its 130+ year tradition as the only national, nonpartisan, bilingual organization representing 140,000 educators across Canada. Our role as an intermediary strives to bridge the research-implementation gap for Kindergarten to Grade 12 (K-12) education systems across the country by producing and disseminating authoritative and...
-
Bilingual Account Manager
4 weeks ago
Canada KPMG-Canada Full time**Overview** You've got big plans. We have opportunities to match, and we're committed to empowering you to become a better you, no matter what you do. When you join KPMG you'll be one of over 219,000 professionals providing audit, tax, advisory and business enablement services across 147 countries. With the support to do things differently, grow...
-
Bilingual Account Manager
4 weeks ago
Canada KPMG Full timeOverview: You’ve got big plans. We have opportunities to match, and we’re committed to empowering you to become a better you, no matter what you do. When you join KPMG you’ll be one of over 219,000 professionals providing audit, tax, advisory and business enablement services across 147 countries. With the support to do things differently, grow...
-
Bilingual HR and talent acquisition manager
17 hours ago
Canada, CA Electrobac Full timeAbout us: Electrobac is a fast-growing clean-tech firm, having expanded by 430% in three years. We specialize in integrating circular economy principles for large businesses and governments, focusing on mobile device management (smartphones and tablets). Our approach extends device lifespans and offloads mobility-related queries from our clients' IT...
-
Canada Electrobac Full timeAbout us: Electrobac is a fast-growing clean-tech firm, having expanded by 430% in three years. We specialize in integrating circular economy principles for large businesses and governments, focusing on mobile device management (smartphones and tablets). Our approach extends device lifespans and offloads mobility-related queries from our clients' IT teams,...
-
Bilingual District Manager
1 day ago
Canada Insight Global Full timeJob Description * Bilingual District Manager - HCM Our client is looking to hire a proactive bilingual District Manager to lead the sales of payroll, tax, and human resource solutions. You'll engage with new and existing clients, expanding awareness and driving sales. This role promises autonomy, flexibility, and a favorable work-life balance with a...